Client Appreciation - It Means Everything!
Want to know the secret for keeping your clients forever? And what if you could keep your revenue growing by 25 percent every year, because your clients loved the way you appreciated them? In this article, you will learn how easy it is to develop a powerful client appreciation program.... Read More
Handling Difficult Customers - 8 Strategies
In any business our customers are one of our most important assets. Unfortunately there are days when not all customers want to be friendly or pleasant. On days like this, try these effective tips to help you handle those difficult customers.Don't take it personally ? remember when a customer complains... Read More
How Not to Get Stiffed, Improving Your Collection Procedures
Some businesses have slow paying customers or past due balances because they didn't "train" their customers in the beginning.It is important that your customers know your credit policy and/or terms of payment, BEFORE they become a customer. Reiteration of your credit policy, when payment is overdue, is a good step... Read More
Why Passenger Surveys are a Transport Operators Best Friend
Public transport operators who already use passenger surveys may not fully appreciate the multiple benefits that surveys can bring. Not only are surveys an efficient method of market research that will help identify areas of passenger dissatisfaction, they are also perfect for measuring the effects of improvements and can, at... Read More
Cheap To Keep
You've heard it all before when it comes to stats about customer retention. Acquiring a customer costs five to 10 times more than retaining one. Repeat customers spend, on average, 67 percent more. After 10 purchases a customer has referred as many as seven other people.So, if your focus is... Read More
What Every Employee Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly motivational team. Dr. LeBoeuf's program goes like this:1. Make a positive first impression.2. Help customers buy what's right for them.3. Ask the... Read More
Customer Loyalty
Loyal customers are the foundation of almost every business. Going the extra mile to provide outstanding customer service is the first step to customer loyalty. But there is more. Of course - your products and services in general need to be good. If you offer lousy uptime there is not... Read More
Clients?Do You Really Need Them?
Running a successful business takes a lot of energy and there are so many areas that as a business owner you need to pay attention too.It's not enough to spend heaps of time, money and resources into getting buyers for your goods and services and then leaving those clients/customers to... Read More
Customer Service and The Human Experience
Historically, customer service was delivered over the phone or in person. Customers didn't have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many possible touch points of entry for any given interaction. With all the options the Internet brings, competition is literally... Read More
Making Your Contacts Work For You
The best way to explain this concept is to tell you a story. While calling for lease purchasing property, I spoke with an older widowed woman. I went through my script and when I asked her why she thought her home hadn't sold, she said to me, I just don't... Read More
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Stand Out in Business the Write Way
When was the last time you received a handwritten note... Read More
The Art of Giving Great Service
Sales is tough to get right, and depends on retaining... Read More
Dont Forget your Existing Clients
Quest for new clients shouldn't ignore those who pay the... Read More
The Death of the Loyal Customer
One of my classes in management focused on the repeat... Read More
Making Customer Satisfaction Surveys Work
Why bother? Good customer service is the life blood of... Read More
How To Build Stellar Client Relationships
Your opportunity to build a stellar client relationship starts with... Read More
Whats The Customer Service Buzz About Your Business?
If you're a regular reader of my column you know... Read More
4 Tips Toward Overcoming Bad Customer Service
Customer service is the pits, you say. You are not... Read More
Make Sure You Get The Customer Perspective
Businesses that fail, often forget to seek out the customer... Read More
Committed To Your Customer? Prove It When They Complain!
Businesses like to brag in their advertising about quality of... Read More
Your Number One Asset
Customers put you in business, keep you in business, and... Read More
The Consumer Power
While most companies talk about consumer friendliness, customer centricity, customer... Read More
Cultivating the Trust Factor
In today's highly competitive economy, it is difficult to maintain... Read More
How To Boost Your Bottom Line With Two Little Words
I hate to sound like one of those cheesy get-rich-quick... Read More
How to Provide Instant Customer Service
Customer service is an essential component of any business. Clearly,... Read More
Say It With Humor
When you own a business, you may find yourself in... Read More
11 Ways to Get What You Want - Be a Clever Customer!
We all want great service, whether we are buying our... Read More
Quality vs. Quantity
There is a battle in Call Centers. The teams are... Read More
Does Your Customer Talk Back To You?
What is your customer saying about you? Do you really... Read More
From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service
Whether in a restaurant, a retail establishment, or the local... Read More
Increase Sum in Your Check Account with Follow-Ups
We'll be examining what makes follow up to prospects/customers so... Read More
What Every Employee Should Know About How to Prevent Customer Service Conflicts
There are five techniques that have been proven to be... Read More
CEM Can Improve Customer Loyalty
'A 5 percent increase in customer retention increases profits by... Read More
Clients?Do You Really Need Them?
Running a successful business takes a lot of energy and... Read More
One Critical Question to Ask Yourself Every Day
What happened to the old saying, the customer is always... Read More
My Child Has Opie Eye!
7:00 a.m., the silence in the house is broken by... Read More
Hit The Jackpot With Customer Complaints
Our most powerful instinct is to avoid customer complaints, but... Read More
Restaurant Scheduling for Success
- Excerpt from Richard Saporito's latest e-book "How to Improve... Read More
When the Customer Demands: Give a Discount or Lose the Order
Periodically every sales person encounters the customer who refuses to... Read More
How to Win the Hearts of Your Customers and Friends
Those of us doing business over the internet have to... Read More
Learning from Your Employees and Customers Complaints
Listening to complaints, whether they're reasonable or not, is a... Read More
Customer Service, the Internets Primary Neglected Business Concern
Customer service is everything to a business. Just look at... Read More
First Contact: The Source of Customer Loyalty
With customers being smarter, more cost conscious, more product knowledgeable... Read More
Customer Service, the Internets Primary Neglected Business Concern
Customer service is everything to a business. Just look at... Read More
Profit from a Customer Service Recovery Program
A client recently said to me: "Most days things seem... Read More
When the Customer Demands: Give a Discount or Lose the Order
Periodically every sales person encounters the customer who refuses to... Read More
Hit The Jackpot With Customer Complaints
Our most powerful instinct is to avoid customer complaints, but... Read More
One of the Secrets of a Great Customer Experience
A few weeks ago we conducted our annual "Customer Experience... Read More
Call Center Services - An Ever Increasing Demand
Are your company's call center services all that they could... Read More
Breaking the Ice and Winning Over the Client!
Wherever you turn these days you'll find articles covering every... Read More
Over Deliver - The Key to Customer Satisfaction
Client satisfaction starts with meeting or beating the contractual obligations... Read More
Difficult Customers - Theres No Such Thing
A couple of years ago I had a call from... Read More
Customers - Hold Onto the Ones Youve Got
You probably spend a great deal of your time looking... Read More
Whats For Lunch?
As an entrepreneur, I'm always intrigued by small businesses, home-based... Read More
Foolproof Customer Service Strategies (That Only A Fool Would Try!)
Ever notice how customer service varies from store to store?... Read More
It?s Customer Service Stupid: Delivering Customer Service Training That Sticks
"Society is always taken by surprise at any new example... Read More
4 Easy Steps to Better Online Customer Support
Customer support is very important when you're running a business,... Read More
When a Customer Has Done Everything to Get Your Goat
You try to make your customers happy. You sincerely WANT... Read More
Should I Have My Company Mystery Shopped?
I wish I had a nickel for every time someone... Read More
4 Myths about Customer Value
The purpose of business is to create and retain a... Read More
Become a Customer Enthusiasm-Guru!
One thing all successful small business owners have in common... Read More
What Every Employee Should Know About Putting Positive Phrases Into Customer Service
If you were a customer on the telephone with a... Read More
Accountability
The Call Center world is an intense pressure-driven environment continually... Read More
To Complain and Win! - My Personal Recipe
Prime directive: Make sure your claim is reasonable! Otherwise, forget... Read More
Be the Customer: See Yourself as Your Customers Do
What do your customers experience when they interact with your... Read More
Automating Your Customer Support
My regular readers will know that one of the things... Read More
Dont Forget your Existing Clients
Quest for new clients shouldn't ignore those who pay the... Read More
Is Your Food Establishment Clean?
Is your restaurant, bar or hotel clean? I mean really... Read More
What To Do When Youve Blown It
It's bound to happen sooner or later ? yes, even... Read More
Call Center Software - Your Tool of Choice in Customer Relations
The call center represents your first line of communication with... Read More
Customer Service Consultants
When all else fails in your company to meet the... Read More
Post Office, Incredible Lady Postmaster
There are two Post Offices that I routinely visit. One... Read More
Make Sure You Get The Customer Perspective
Businesses that fail, often forget to seek out the customer... Read More
6 Reasons Why Complaining Customers are Golden
With Some Tips on How to RespondTt has probably happened... Read More
CEM Can Improve Customer Loyalty
'A 5 percent increase in customer retention increases profits by... Read More
Develop Loyal Customers for a Lifetime ? part 2 (11 ? 20)
Traditional marketing strategies encourage business owners to continually grow their... Read More
Customer Service |