Losing Angry Customers
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
CRM - Its Relevance
In today's demanding economy, the first line of any business during economic uncertainty is to get closer to the customer. Customers often want information along with a quote or invoice on the spot. With lack of information, the customers do not fix loyalty to a particular product or service and... Read More
Foolproof Customer Service Strategies (That Only A Fool Would Try!)
Ever notice how customer service varies from store to store? You walk into some stores, and before you can say "Buzz off!" a salesperson asks "May I help you?""No thanks.""May I help you?" asks another."No thanks.""May I help you?" asks a third.When the store runs out of salespeople, you get... Read More
Find Out Where Your Firm Stands in Today?s Customer
Looking For Ways to Improve Sales and Customer Relationships?Find Out Where Your Firm Stands in Today's Customer Touchpoint Management (CTM) Revolution by Taking the CTM Quiz(San Rafael, CA) What could be more important than improving sales and your customer relationships? Today, there is a fast growing movement, a revolution, among... Read More
Sales Marketing: 10 High Impact Ways To Improve Your Customer Service
If you want to last a long time in business and succeed, you must learn how to make your customers happy.You have to know who are your customers, what they want and keep in touch with them and their needs.Let me suggest to you 10 ways to succeed in doing... Read More
Listening to Customers - 5 Tips
In a strange juxtapositioning of articles, this month's UK 'Management Today' has three pieces, relating to the importance of listening to customers.Susan Rice, CEO of Lloyds TSB makes it clear how vital it is for great leaders to listen and hear. She uses the example of how Coca... Read More
What Every Employee Should Know About How to Prevent Customer Service Conflicts
There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between two or more people: misunderstanding, miscommunications, arguments, disagreements, mixed messages, fighting, etc.A. Active Listening: Use this approach... Read More
Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job?
Do many of us realize that we are working an unpaid part time job for the grocery stores and some home appliance stores? We are ringing up our own goods, are not getting any price discount for doing so and are saving these retailers money.Each self-serve lane contains two to... Read More
Make Your Customer Your Friend
The simplest way to describe a 'durian' (pronounced doo-ree-ann) is to say it's a yellowish-green fruit about the size of an mid-sized watermelon. It has a thick skin of spikes, and a rich bitterish-sweet fruit.Known as the King of Fruits, it emits an overpoweringly pungent smell that lingers on for... Read More
Profit from a Customer Service Recovery Program
A client recently said to me: "Most days things seem to run smoothly; but whenever we have a customer complaint, we seem to collapse. Where are we going wrong?"How you handle and solve customer concerns and complaints is a measure of your standing in the "excellent", "bad", or "mediocre" category... Read More
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Do You Want More Profits? - Follow The Golden Rules Of Providing Good Customer Service
Last night I was at my computer and a Skype... Read More
Small Business Customer Service Can Work Against You
Is the special treatment you designed specifically to keep customers... Read More
Setting Up a Customer of the Week Program for a Mobile Car Wash
In a mobile detail or mobile car wash business you... Read More
How to Easily Increase Your Profits
Do you remember the last time you went into a... Read More
What Every Manager Should Know About Seeing the World from Where the Customer Is Standing
It is important to remember that the customer doesn't necessarily... Read More
Dissatisfied or Rude Customers Can Be Satisfied Customers
On a recent airline flight I was an upset... Read More
Develop Loyal Customers for a Lifetime ? part 2 (11 ? 20)
Traditional marketing strategies encourage business owners to continually grow their... Read More
Putting The Serve Back Into Customer Service
Good service is easy to spot and hard-to-find. Mediocre service... Read More
Automating Your Customer Support
My regular readers will know that one of the things... Read More
Finding Out Why a Potential Customer is Calling On You
Our challenge as the business owner/sales person answering the telephone,... Read More
All of the World of Business Is a Stage
One of the basics of acting taught to me in... Read More
Making Your Contacts Work For You
The best way to explain this concept is to tell... Read More
Loyal Customers Take Commitment
In today's competitive world of retail, many stores are implementing... Read More
Minimize The Pain of Check Recovery
$350 million in bad checks are written each and every... Read More
Five Tips to Calm Cranky Customers
1. Tis the SeasonRecognize that everyone is frazzled during the... Read More
What Every Manager Should Know About How to Prevent Customer Service Conflicts
There are five techniques that have been proven to be... Read More
How To Build Stellar Client Relationships
Your opportunity to build a stellar client relationship starts with... Read More
4 Myths about Customer Value
The purpose of business is to create and retain a... Read More
Dont Eliminate The Middle Man - Add One
Today, there are situations when we actually add a "middle... Read More
Invalid Excuses for Poor Business Results - The Weather
Note to Kmart: It wasn't about the weatherIn the 1970s... Read More
Modern Call Center Solutions - Keeping in Touch is the Key
Call center solutions solve a range of age-old problems. As... Read More
How to Transform Your Voicemail into an Effective Medium of Communication
"Hi this is Randy. Leave me a message after the... Read More
Managing Your Business When One Client Takes Alot of Your Time
How often has your schedule been thrown out of whack... Read More
Customers Who Rave About You and Your Service
According to customer service studies by marketing gurus of the... Read More
Empowering Customer Service Vital
It never fails to amaze me how many companies have... Read More
Restaurant Owners ? How Important are People Skills?
You are serving great food. Your establishment is new, spotless... Read More
Learning from Your Employees and Customers Complaints
Listening to complaints, whether they're reasonable or not, is a... Read More
Customer Service, the Internets Primary Neglected Business Concern
Customer service is everything to a business. Just look at... Read More
Customer Service Tips for Mail Order Businesses
Can we be too good to our customers?... Read More
Top Ten Strategies for Delivering 5-Star Customer Service
Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More
Is Your CRM (Customer Relationship Management) System Doomed To Fail?
"Right, People. Let's blast out that mail campaign we've been... Read More
How To Handle Customer Billing Snafus
Q: I just discovered that for the past six months... Read More
How To Boost Your Bottom Line With Two Little Words
I hate to sound like one of those cheesy get-rich-quick... Read More
At the Carwash; The Customer really is always Right
You have no doubt heard the saying that the customer... Read More
Ten Ways to Help You Improve Your Customer Service
1. Stay in contact with customers on a regular basis.... Read More
Customers - Hold Onto the Ones Youve Got
You probably spend a great deal of your time looking... Read More
Got A Consumer Problem?
Millions of people, just like you, end up with a... Read More
Identify Your Silent Customer Service Message
With the growing number of people in every business sector,... Read More
Loyal Customers Take Commitment
In today's competitive world of retail, many stores are implementing... Read More
Doors by Catering to Your Clients
Clients? they are the most important influence in the success... Read More
We Got It Wrong: Never Under Promise & Over Deliver
You know how it is, you believe something for so... Read More
Find Out Where Your Firm Stands in Today?s Customer
Looking For Ways to Improve Sales and Customer Relationships?Find Out... Read More
Customer Satisfaction Is Your Business
Regardless of what business you are in - you are... Read More
Dont Be Afraid To Give Problem Customers The Boot
Q: In a recent column you made the point that... Read More
Improving Customer Service
Improving customer service starts at the top - with us... Read More
How CRM Software Works -- Creating Customer Satisfaction with a Click
When people ask, "What is CRM?" the literal answer is,... Read More
Dont Eliminate The Middle Man - Add One
Today, there are situations when we actually add a "middle... Read More
Customer Service Is Dying - and Im Not Feeling So Good Myself
Have you ever called a company and been greeted with... Read More
Does Your Customer Talk Back To You?
What is your customer saying about you? Do you really... Read More
Courting Customers - From First Date to Marriage
Landing a new client is like courting a potential spouse.... Read More
What Every Manager Should Know About How to Prevent Customer Service Conflicts
There are five techniques that have been proven to be... Read More
What Every Manager Should Know About How to Learn from the Complaints of Customers and Employees
Listening to complaints, whether they're reasonable or not, is a... Read More
Customer Service Has Moved Toward Customer Care
As I waited for an answer to my VCR inquiry... Read More
Five Ways To Wow Your Client
Running a business is about providing goods and services to... Read More
Customer Conversion Mistakes That Will Cost You
The following are common mistakes that Sales Managers and Owners... Read More
Putting The Serve Back Into Customer Service
Good service is easy to spot and hard-to-find. Mediocre service... Read More
One Critical Question to Ask Yourself Every Day
What happened to the old saying, the customer is always... Read More
Everyone talks in code!
How often have you left a meeting with a customer... Read More
Customer Service: Why Bears Make Bad Customers
Every business owner should have a picture of his or... Read More
How to Keep Customers
Who was it that said - "The customer is always... Read More
Provide Exceptional Value - Grow Your Business
The primary objective of a business is to get and... Read More
Adjustment DENIED
It's just a simple thing ? I bought a new... Read More
Handling Customer Complaints
Even the best business will receive an occasional customer complaint.... Read More
Turning Customer Mistakes Into Raving Fans
When you make a mistake with a customer, should you... Read More
Restaurant Owners ? How Important are People Skills?
You are serving great food. Your establishment is new, spotless... Read More
Dont Work with Jerks: How to Recognize a Difficult Client Early
Five minutes into the call I knew this client was... Read More
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