The Importance of Good Customer Service

Do you have good customer service? Even for your free giveaways?

I have been thinking over the past couple of weeks why some WAHP's have trouble growing their business. They host chats or do online parties. They do giveaways and exchanges and it seems everything that they can do to help promote their business. So why do so many fail to get new customers?

I stumbled across the answer this holiday season. I had attended an online event that had giveaways that were sponsored by WAHP's and their Home-Based Business. I won two awesome products! I was so excited, as they would make wonderful Christmas gifts. I had won these prizes in the beginning of November in plenty of time to receive the prizes and wrap them for the holidays. I even told my son the awesome gift he was going to be able to give to his favorite tutor and he was so excited.

The weeks went by, I had contacted the sponsors and was told numerous times that they will be sending out the prizes ASAP. Well, just yesterday I received one of the prizes. The other, I have no idea if I will ever receive.

Now I know that sometimes things happen that are beyond our control. I understand that as unexpected things came up when I had to send something to another WAHP, but I made sure to inform the person what had happened and make sure I go out of my way to mail the item as soon as possible.

It's really no problem in my book as long as I am informed that something came up and I was not forgotten. BUT when you have contacted a rep numerous times to be told every time that it will be sent out and you never receive the items, you tend to lose faith, not in the company this person represents, but the actual rep themselves.

My point to this article is: Good customer service is not limited to only those who actually purchase items from you. Good customer service also includes those who have won items from you. You do not know who that person is going to give your prize to. I planned on placing those businesses cards in the package for re-orders, if the person liked the items there would have been future business.

As a Home Business Owner and a Direct Sales Rep myself, I keep track of those I do business with. Please remember even if someone did not purchase an item to still treat them like a valued customer. I refer people to others, if I know they have excellent customer service. I have a list of WAHP's that I will gladly refer others to.

Your main goal in doing giveaways, barters, trades, and prizes are to gain more customers. If you do not treat those people like you would your paying customers, you are defeating the purpose of your free giveaways.

Keeping your customers organized

File box with 3x5 cards filled out with names, emails, what they have purchased, birthdays, address, phone number, etc., work well to help keep you organized.

Have a section for paying customers and giveaways and contest winners.

Make a note of when you sent out their items and staple the delivery confirmation receipt to the card.

You can also keep all this information on the computer.

Rebecca White is the Author of "Step by Step Marketing Guide for your Website-How to make your Online Business a Success this Year" and owner of http://www.Advantagemarketing4u.com to learn more on how to make your business a success this year purchase her ebook! This ebook is a toolbox filled with information! Sign up for her bi-monthly newsletter to receive tips and resources http://www.Advantagema rketing4u.com/
internet-marketing-newsletter.html

---

Customer Service and Call Center Outsourcing, Whats The Buzz?

The buzz is all about customer service and call center... Read More

Handling Difficult Customers - 8 Strategies

In any business our customers are one of our most... Read More

Passing the After-Sales Test

Some time ago a major UK food retailer decided to... Read More

The death of customer servie

The other day a reporter call to interview me on... Read More

Sales Marketing: 10 High Impact Ways To Improve Your Customer Service

If you want to last a long time in business... Read More

What You Need to Know About CRM

1. It's all about the customer. Some companies focus too... Read More

We Got It Wrong: Never Under Promise & Over Deliver

You know how it is, you believe something for so... Read More

Customer First Customer Service

The world of customer service is rapidly changing. Thirty years... Read More

Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms

Corporations in every sector are spending more than ever before... Read More

Astonish your Customers With These Customer Service Tips

Customer service today is getting worse. Win customers over and... Read More

It?s Customer Service Stupid: Delivering Customer Service Training That Sticks

"Society is always taken by surprise at any new example... Read More

Customer Service, the Internets Primary Neglected Business Concern

Customer service is everything to a business. Just look at... Read More

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally... Read More

Improving Customer Service

Improving customer service starts at the top - with us... Read More

Complaining Consumers

The salesman's job is to be well informed; extremely well... Read More

The Art of Giving Great Service

Sales is tough to get right, and depends on retaining... Read More

What Every Employee Should Know About How to See Customers Problems from Their Creative Side

Customer Service is a blessing and a curse; a blessing... Read More

Become a Customer Enthusiasm-Guru!

One thing all successful small business owners have in common... Read More

Handling Customer Complaints

Even the best business will receive an occasional customer complaint.... Read More

6 Reasons Why Complaining Customers are Golden

With Some Tips on How to RespondTt has probably happened... Read More

Sending Mixed Signals Can Send Your Clients Away

I call it the "wave and roll."You walk up to... Read More

Is Your Food Establishment Clean?

Is your restaurant, bar or hotel clean? I mean really... Read More

Five Ways To Wow Your Client

Running a business is about providing goods and services to... Read More

Revealed ? A Simple Formula For Success! Exceeding Expectations

Delight = Customer Expectation plus 1. This was the simple... Read More

Quality vs. Quantity

There is a battle in Call Centers. The teams are... Read More

Listening: The Foundation of Communication

Listening is the #1 communication skill for leadership, selling, customer... Read More

The Death of the Loyal Customer

One of my classes in management focused on the repeat... Read More

RETAIL GREETERS: Sales Builders or Customer Turnoff?

Do you need greeters or should you avoid them? That... Read More

Listening to Customers - 5 Tips

In a strange juxtapositioning of articles, this month's UK '... Read More

Modern Call Center Solutions - Keeping in Touch is the Key

Call center solutions solve a range of age-old problems. As... Read More

Difficult Customers - Theres No Such Thing

A couple of years ago I had a call from... Read More

Importance of Good Customer Support in Online Computer Peripherals Shops

Looking for hi-fi computer peripherals? Finding it tough to decide... Read More

Make Sure You Get The Customer Perspective

Businesses that fail, often forget to seek out the customer... Read More