It's never too soon to start saying thanks to your clients, vendors and referral sources for what they contribute to your business. Everyone loves to be appreciated and acknowledged, so start now and do something every month.
Keep in contact with your clients and vendors by sending articles you have written or that would be of interest to them. Add a little "How are you?" note to these people and keep the lines of communication open. Include current information about any new value-added products or services, such as a newsletter, or tele-class you will be presenting.
Marketing doesn't have to be expensive. You just have to do it.
Communication and relationship are the keys to marketing. Attending numerous networking meetings may be worthwhile to some, but that strategy doesn't work for everyone because, as someone once told me, the people who love you will always refer business to you.
The people who are your advocates or supporters are the ones who require nurturing. Send them an e-mail, e-zine, note, or article at least once a month.
Gather your internal and external management teams in an informal meeting such as breakfast or lunch. Advise them of your upcoming plans, get feedback and give acknowledgement for all their support and advice.
Check in with former clients to see how they are doing. Don't be afraid to dispense free information to these people. Generosity is its own reward. If you keep a timer on your desk, you can be sure of keeping the conversation brief as well as focused. Then, send them more information.Follow up in about two weeks to see how the seeds of your generosity have blossomed.
Information is available to everyone, through the internet, magazines and newspapers. Only you can provide customized data to your clients that will be appreciated as well as remembered.
Review your brochures, marketing letters, and newsletters in a new light. Does this information speak to your "Ideal Client"? Do you know who your "Ideal Client" is? Reinvent these documents as needed after you have thoroughly defined this client. Give these documents to your management team and get their feedback.
Does your collateral material speak to what you do? Is the information clear or does it require interpretation? Spend time on this now and review it every ninety days.
If the cost of a new brochure is prohibitive, or if you think your business will be adding more products or services in the near future, create an Information Letter.With this type of document, you can update your advocate group as well as former and potential clients. Again, it's not costly and serves a specific purpose.
This letter can include updates on your particular industry or market. You also can advise them of your continuing education and how it will benefit them.
About those referral sources, they deserve a little extra attention. Remember, they thought of you first! Consider seasonal flowers, plants, a book or a special card.
You want them to keep remembering you! Nurture all these relationships and your business will grow and glow.
About The Author
Joanne Victoria works with independent professionals who want to simplify their lives and professional practice and small business owners who want to streamline their operations in order to achieve more.
Sign up now for Joanne's FREE monthly e-zine: Lighting Your Path!-Find Your Inner Truth at: mailto:JoanneVictoria-subscribe@topica.com
Joanne Victoria ? Coach, Speaker, Author
Tel:415-491-1344 mailto:joanne@joannevictoria.com
http://www.JoanneVictoria.com/programs.htm
![]() |
|
![]() |
|
![]() |
|
![]() |
My regular readers will know that one of the things... Read More
I will not make sales. I will make Customers.I will... Read More
What customers really want can be divided into two areas.Firstly... Read More
What kind of image do you present when marketing your... Read More
We all know the old adage, "The Customer is Always... Read More
It never fails to amaze me how many companies have... Read More
Newsletters can be wonderful tools for communicating with your customers... Read More
It may come as a surprise to you to discover... Read More
Walmart was the first business to require all its employees... Read More
Customer service is increasingly seen as one of the most... Read More
Five minutes into the call I knew this client was... Read More
Q: In a recent column you made the point that... Read More
Good service is easy to spot and hard-to-find. Mediocre service... Read More
Customer Service is a blessing and a curse; a blessing... Read More
In a mobile detail or mobile car wash business you... Read More
Customer retention is vital to a business. If you cannot... Read More
Every time my firm conducts communication skills training, we know... Read More
Unless you are brand new to business, or have been... Read More
In today's demanding economy, the first line of any business... Read More
One of the basics of acting taught to me in... Read More
What is one of the greatest ways to add value... Read More
Go into many businesses today and try and get service,... Read More
You probably think I am going to say something like,... Read More
In 2002, there wasn't much interest for Kindness in business,... Read More
Oh, what has happened to the carbon-based organizational interface? Many... Read More
It's The Little Things That Make or Break a Small... Read More
I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More
Customer service is everything to a business. Just look at... Read More
Listening to complaints, whether they're reasonable or not, is a... Read More
Running a business is about providing goods and services to... Read More
If you want to learn how to get your clients... Read More
Wherever you turn these days you'll find articles covering every... Read More
It all started a couple of weeks ago when a... Read More
You want customers. I want customers. We all want customers.... Read More
Have you seen that thing on TV where the gal... Read More
A general counsel of a large international consulting firm told... Read More
With all of the calendars and PDA's and lists I... Read More
Would you like to have customers that stay with you... Read More
With Some Tips on How to RespondTt has probably happened... Read More
In order to maintain a successful business, the business must... Read More
I wish I had a nickel for every time someone... Read More
No matter how hard you try, in business you simply... Read More
Bad customer service is everywhere these days - unmanned front... Read More
Over the last month, I have come to hate emails... Read More
If you are up to your ears in a stressful... Read More
This article offers five ways to help you deal with... Read More
If you're like me, you've had plenty of experience with... Read More
Service can be described as a "performance" of some kind... Read More
There are two Post Offices that I routinely visit. One... Read More
It all started a couple of weeks ago when a... Read More
Ever notice how customer service varies from store to store?... Read More
Is the special treatment you designed specifically to keep customers... Read More
One thing all successful small business owners have in common... Read More
Have you ever walked into a store and things looked... Read More
We all know the old adage, "The Customer is Always... Read More
In today's competitive world of retail, many stores are implementing... Read More
We'll be examining what makes follow up to prospects/customers so... Read More
According to customer service studies by marketing gurus of the... Read More
Customer service is everything to a business. Just look at... Read More
If you want to last a long time in business... Read More
Every time my firm conducts communication skills training, we know... Read More
It's just a simple thing ? I bought a new... Read More
The Reason Why Direct Internet Marketers Have To Work So... Read More
What a lot of money we have been wasting on... Read More
Are wholesale buyers and retail customers really different? Frankly, there... Read More
Do you need greeters or should you avoid them? That... Read More
Customer Service |