W Edwards Deming

Immediately post second world war W Edwards Deming went to Japan to create order from the crisis that was the Japanese economy.

In Japan he found fertile ground for a set of ideas that had been around since the twenties.

"Quality doesn't cost, It pays"

What Deming taught the Japanese was largely common sense.

1. Make sure that people can take pride in what they do.

2. Make sure that you use the intelligence of the workforce.

3. Treat them like human beings.

By using a set of basic principles Deming began through his teaching to build quality into Japanese industry instead of having it as a post production bolt on. Deming was hugely influential in Japan but largely ignored in America until the airing of a TV programme in the 1980's called "If Japan can, why can't we?"

As he said in 1992, America was in more trouble than Japan had been at the end of the war because at least Japan had known how much trouble it was in, America did not.

Deming's teachings began to gain credibility in Europe not only for their common sense but for the demonstrable history of achievement that he brought from Japan.

Deming died in 1993 a disappointed man. He thought his teachings would be a virus that would take off on their own. He was frustrated that industry in Europe and North America was still largely ignoring what he knew to be true in their pursuit of traditional control and individual status.

In the UK today there is centred in Ampthill, Bedfordshire a forum called the Deming Forum. The locus is a group dedicated to the preservation of the Deming Legacy and the continued implementation of his ideas.

The forum use the same language that we have now become accustomed to.

"Deming feels instinctively right"

"You cannot change people but people can choose to change"

"Human capital is the most important capital"

"3% of problems have figures, 97% do not. It is people who count not the figures"

"Explain Gently"

"Everyone is a leader"

"Remove the barriers that stop people from being as good as they can be"

"Get rid of the Slogans"

Deming espouses a different way of working that is about people and developing people.

It is about understanding the relationships between the soft issues and the hard facts to transform the way that a business is run.

It is about reaping the huge financial and personal benefits when we give people the respect and support that as valuable individuals each member of the workforce deserves.

Remove the fear and measure the number of smiles on Monday morning.

Peter A Hunter
Author of "Breaking the Mould"
http://www.breakingthemould.co.uk

---

How to Make $100,000 Dollars as a Personal Trainer ? Part A for Attitude!

My name is Greg Ryan. For the last twenty years... Read More

How to Turn Around A Sinking Conversation - 7 Tips

When a conversation is not working out there is the... Read More

Be A Champion Communicator by Becoming a Chameleon

Recently, I worked with a client who was having a... Read More

Creating Supportive Environments

I'm writing this on my laptop in a Cosi café... Read More

What Does It Take To Have It All In Life?

Many people have asked me why I wrote my book,... Read More

D.I.S.C.I.P.L.I.N.E.

What does this word really mean anyway? According to Webster's... Read More

The Problem with Blame? If You Fix the Blame, You Ignore the Problem

Have you ever found yourself in a hurry to leave... Read More

How Not Letting Go of Your Past can Hurt Your Future

Experiences, whether good or bad, are sometimes all we have,... Read More

Discover The Coach Within You

One of the three basic roles of leadership is the... Read More

Potential

One of the most often mis-understood aspects of self-development is... Read More

Why Pacing and Leading is for Wimps!

Okay, you have read some books on body language and... Read More

Top Ten Reasons to Hire a Personal Coach

Have you considered hiring a personal coach? Jack Canfield, in... Read More

Budda In Your Back Pocket

The other day I was late for something. Not very... Read More

Hows Your Self-Talk?

You know, what are you saying to yourself? There's always... Read More

An Example of Allowing a Desire to Arrive on Its Own

I don't know why, but it seems we trip over... Read More

Leadership Coaching at Gettysburg

The battle at Gettysburg is one of the most notable... Read More

Do You Really Need A Home Business Mentor?

Having a mentor can mean the difference between success and... Read More

The Need to Feel Special

From the time Jennifer was a little child, she was... Read More

The Right Coach

Who is the Best Coach For Achieving Your Goals?A friend... Read More

Free Advice From Albert Einstein

What If You Could Ask Anyone For Help?Have you ever... Read More

Its Not What You Think

My work in organizations involves dropping habitual ways of perceiving... Read More

7 Effective Ways To Boost Your Self Esteem

1. Get a life purpose statement.A well thought out life... Read More

You Have The Right

The other day I was having a interesting conversation with... Read More

Do You Trust Your Mentor(s)?

It is better to suffer wrong than to do it,... Read More

Corporate Coaching and Employees: One Step Ahead

"Don't shoot... We're on the same side."Contrary to popular belief,... Read More

The Value of Coaching to Support Your Business and Your Life

In our daily lives as well as in our businesses,... Read More

Viewpoints - Communication Destruction Or....

Viewpoints! Everyone has them and they are personal. However, when... Read More

Key Questions for a Coaching Conversation

There are 2 key skills that coaches need to be... Read More

Truth About Life Coaching School Accreditation

With life coaching becoming "the" career choice in this millennium,... Read More

Gullibles Travels

A journey by a web-footed gull through a sea of... Read More

Successful Change Starts With A Shift In Perspective

Like so many in corporate America today, Susan needed more... Read More

4 Ways To Avoid Looking Stupid When Making Small Talk

The fear of saying something silly and feeling embarrassed stops... Read More

How to Deal Effectively with Anxiety

Every human feels anxiety on occasion; it is a part... Read More