The other day I got a call from a friend of mine about an earlier conversation we'd had. Here's what we talked about: Years before he had started a company which has now grown to the point where it has many offices across the USA. On the surface it doesn't sound like there would be much to be unhappy about does it?
The problem was that his "baby" (as most entrepreneurs tend refer to their businesses) had become bloated and lost its "personal" side. Long gone were the days when everyone still knew each others name. I sensed his frustration so we talked about a few ideas that might help.
Fast forward to our second call: "Josh you won't believe what I did", he said. I could tell by his enthusiasm that whatever it was it had certainly made a difference in him from the last time we'd talked.
He went on to tell me that he started dialing up his company's other offices. Each time the receptionist answered he would say "Hi (name not mentioned for privacy reason) I just wanted to take a second to personally introduce myself and to tell you how much I appreciate you being a part of our organization".
Then he would ask the receptionist to please forward his call to the local manager which in turn would put him on for a short conference call with the members of that office.
Sounds like a pretty simple plan doesn't it? Nothing particularly extraordinary about it until we start to think about the end result! You see by doing such a simple thing he was re-building the sense of community back into the organization from a "top down" approach!
Now here's the really exciting part! It works just as effectively no matter what walk of life we choose to apply it to, business or otherwise. Keep your interaction with people on a personal level. Be professional, but at the same time let them know that they're valued... To your success, Josh Hinds
About The Author:
Josh Hinds of http://GetMotivation.com specializes in helping people to achieve maximum success and live the life of their dreams. He is also the co-founder of http://AudioMotivation.com - visit now to hear leading motivational speakers and authors share their tips and advice with you.
In the constantly changing world of Call Centers, asking agents... Read More
Eight Principles for Purposeful AlignmentEffective teamwork requires individual members of... Read More
The grand purpose of coaching is to help your managers,... Read More
"Conflict becomes politics, commitment becomes 'Only if it's in my... Read More
When was the last time you spent excessive time and... Read More
Do you remember how you felt after your last interaction... Read More
Recently, while developing a customer service program, I asked my... Read More
Once you've set a goal for yourself as a leader... Read More
Abstract: Based on significant research, Entelechy has defined characteristics of... Read More
We all know someone who just drives us batty. Perhaps... Read More
It's not true in every organization, but it is true... Read More
Everyone knows, works or lives with "innies." Who are they... Read More
1. Involve them. Many employees want to be involved in... Read More
"Tak kenak! Tak kenak!" "Adak Orang sanak!????"The quiet jungle has... Read More
Franchisees of a particular franchise must get along in order... Read More
CREATE A MOTIVATIONAL CLIMATE: Create a climate where others find... Read More
The second in a series of 2 articles giving a... Read More
As the world of manufacturing has become increasingly competitive, managers... Read More
A follow-up companion reader to The 17 Indisputable Laws of... Read More
TEAM LEADERS WORKSHOPAlice asked Cheshire cat "which road should I... Read More
Any x by y matrix plan has one big risk...... Read More
There are few industries or service type businesses, which are... Read More
Too many techies get a bad rap for lacking teamwork... Read More
Most believe that leadership is an innate quality that some... Read More
Teams, teams, teams. They're all the rage these days. Whether... Read More
What's the Secret Ingredient That Turns Groups into Teams? Working... Read More
If asked to look at your work calendar for the... Read More
A grassy field, two nets, a soccer ball and some... Read More
As I work with clients to strengthen their teams and... Read More
Many believe a leaner government promotes better freedoms with respect... Read More
Last month's edition of Footprints and Monuments illustrated a parallel... Read More
The Dance of ConflictWhen faced with the prospect of meeting... Read More
If you own a franchise you would be wise to... Read More
On the trail in Northern Canada "Marche" was the word... Read More
The ability to build effective teams is a must for... Read More
Internal business structures have been radically transformed over the past... Read More
Companies often have incentives for reps, but sometimes that isn't... Read More
One of the best ways to ensure that your planning... Read More
Team Building Question:A team is full of animosity, pretended interpersonal... Read More
Turbulent TwistersYou've read about it in the headlines and experienced... Read More
A grassy field, two nets, a soccer ball and some... Read More
Most believe that leadership is an innate quality that some... Read More
The other day I got a call from a friend... Read More
Sometimes the greatest challenges lay not within the actions of... Read More
From the moment he putted with Bob Hope on the... Read More
Most managers simply herd some people in a room with... Read More
Proactive High Performance Teamwork is made up of nine proactive... Read More
Abstract: Based on significant research, Entelechy has defined characteristics of... Read More
The effects of conflict in the workplace are widespread and... Read More
A Successful Team is built around mateship, around respect for... Read More
It's all about focusing on where the best value in... Read More
The first in a series of articles giving a slightly... Read More
As a business owner, I've had staff come and go... Read More
In most organisations the administration/support team, although they can be... Read More
In a recent group coaching session, a client mentioned that... Read More
If asked to look at your work calendar for the... Read More
As a manager, your employees will come to you with... Read More
A follow-up companion reader to The 17 Indisputable Laws of... Read More
A lot of effort has been carried out in the... Read More
In days past, loyalty was a given. The worker in... Read More
A tight knit team is a group of competent individuals... Read More
In the constantly changing world of Call Centers, asking agents... Read More
For a brief time, I tried to sell life insurance.... Read More
Creativity can be defined as problem identification and idea generation... Read More
Introduction:Working with teams, whether as leader of a single team... Read More
Someone once said - "Feedback is the breakfast of champions."... Read More
Team Building |