Do you remember how you felt after your last interaction with another person either on the phone or face to face? That person - it could have been a customer, a colleague, a salesperson, a friend or even a member of your family. Did they make you feel good, uplifted and more positive, did they leave you feeling neutral or did they make you feel down and more negative.
Unfortunately, most of us have grown up in a negative culture where it's much easier to tell people what they did wrong rather than praising them when they succeed. Research in the United States found that 65% of employees received no recognition for good work in the past year. Similar research in other countries of the world shows comparable results.
Other research has shown that the number one reason people leave their job and customers take their business elsewhere is that they don't feel appreciated. (And if you think about it - many people leave their partners for the very same reason)
If customer's leave an interaction with you or one of your team feeling better than they did before, then they're much more likely to come back, recommend you to other people and spend more with you.
If one of your team feels better after an interaction with you then they're much more likely to pass that feeling onto a customer. "The way you treat your staff is the way they'll treat your customers" - Karl Albrecht
Give five positive comments to one negative comment to the other people in your life and you'll have - more happy customers - a workplace that's more productive and more fun - more friends - better relationships and a healthier, happier and longer life.
Remember - "Hand out warm glows, not dampeners."
Discover how you can generate more business without having to cold call! Alan Fairweather is the author of "How to get More Sales without Selling" This book is packed with practical things that you can do to ? get customers to come to you.
Click here now:
http://www.howtogetmoresales.com
http://www.alanfairweather.com
Trainers, please picture this... You are presenting in a new... Read More
Do you remember how you felt after your last interaction... Read More
"Tak kenak! Tak kenak!" "Adak Orang sanak!????"The quiet jungle has... Read More
No figure in history is like General Patton. He was... Read More
One of the best lessons I have learned is the... Read More
The grand purpose of coaching is to help your managers,... Read More
Picture yourself entering a corporate meeting, team meeting, or business... Read More
CREATE A MOTIVATIONAL CLIMATE: Create a climate where others find... Read More
Most managers simply herd some people in a room with... Read More
Giving gifts to your co-workers or your employees can be... Read More
A tight knit team is a group of competent individuals... Read More
12 Tips and Reminders for Team Members To Enjoy Their... Read More
What's the Secret Ingredient That Turns Groups into Teams? Working... Read More
Perhaps you're a small business owner wondering how you and... Read More
Proactive High Performance Teamwork is made up of nine proactive... Read More
Last month's edition of Footprints and Monuments illustrated a parallel... Read More
For companies to be competitive, decisions have to be made... Read More
The key to life is to be around the people... Read More
Ever watched a really brilliant idea meet with resistance and... Read More
Feedback is such an important communication tool. Openness, honesty, candor,... Read More
So much has been written on this subject; Team Work,... Read More
Franchisees of a particular franchise must get along in order... Read More
Survival: The Name of the New Economic Game People rarely... Read More
The rise of the internet has given businesses a new... Read More
One of the most memorable quotes that I heard from... Read More
The first in a series of articles giving a slightly... Read More
From the moment he putted with Bob Hope on the... Read More
Once you've set a goal for yourself as a leader... Read More
A college football team has it. A corporation has it.... Read More
You're at a meeting with key staff. You want some... Read More
Effective and sustainable teambuilding is necessary in today's marketplace where... Read More
Have you noticed that some people seem to stop listening... Read More
There's nothing that matches the power of teamwork to accomplish... Read More
Benefit 1 - You get to understand them betterAlmost everyone... Read More
Ever lost for ideas while working in a group? One... Read More
The effects of conflict in the workplace are widespread and... Read More
At a time when many companies are scaling down their... Read More
You are new to Internet Marketing, you join one Affiliate... Read More
"Tak kenak! Tak kenak!" "Adak Orang sanak!????"The quiet jungle has... Read More
7 Key Dimensions of High Performance Teams We can always... Read More
For a brief time, I tried to sell life insurance.... Read More
Once you've set a goal for yourself as a leader... Read More
In days past, loyalty was a given. The worker in... Read More
You're at a meeting with key staff. You want some... Read More
The Dance of ConflictWhen faced with the prospect of meeting... Read More
Let's look at the detail of giving feedback. Whether you... Read More
Proactive High Performance Teamwork is made up of nine proactive... Read More
We all know someone who just drives us batty. Perhaps... Read More
This sports cliche is a memorable phrase that reminds people... Read More
Many believe a leaner government promotes better freedoms with respect... Read More
Franchisors should also be heavy on the award side of... Read More
Have you noticed that some people seem to stop listening... Read More
One of the greatest challenges a coaching manager has is... Read More
As I work with clients to strengthen their teams and... Read More
Franchisees of a particular franchise must get along in order... Read More
The key to life is to be around the people... Read More
I'm often asked, "Why is my team always fighting fires... Read More
As a manager, your employees will come to you with... Read More
Presenteeism is alive and 'not well' in many businesses today.... Read More
A follow-up companion reader to The 17 Indisputable Laws of... Read More
Team Building Question:Our office has recently learned that about 20... Read More
As a freelance writer myself, I know how important it... Read More
Introduction:Working with teams, whether as leader of a single team... Read More
12 Tips and Reminders for Team Members To Enjoy Their... Read More
The ability to build effective teams is a must for... Read More
So much has been written on this subject; Team Work,... Read More
Team Building |