2 ½ Steps to Sales Success

You have just walked out of the office of a potential new major customer that you have anxiously been waiting to meet with for weeks and again, you realize you have no idea what is going to happen next as a result of your meeting. Worse yet, you again "spilled all your beans" by telling the potential client how they should solve their problems, hoping that they will LET YOU help them by throwing some business your way. You tell yourself, "I think I'll get some business here because I know they liked me!" Sound familiar?

Selling is Truly a DIS-qualification Process!

Most seasoned sales professionals will tell you that effective selling is essentially a customer DISqualification process. You systematically define whether any given targeted customer justifies the time and cost of further pursuit. You must clearly define if your potential customer clearly understands and sincerely appreciates the value of your product or service offerings to a level of justification that they can, and will, make a reasonable purchase commitment to you. If they cannot or will not, they do not qualify! Don't waste your time, move on!

This potential customer disqualification process is best implemented via a straightforward, "2 and ½ Sales Call Selling Process":

The "2 and ½ Sales Call Selling Process"

It starts with setting up an appointment to meet face-to-face with a potential customer, (the "half" call). The next step in the process, (the first call) or visit, is best described as a "fact-finding session". The final step in the selling process concludes with a second face-to-face session, called the "Presentation Call", (the second call), where you present solutions to the problems surfaced in the fact-finding session. Warning: Mixing these two calls or sessions together or attempting to consolidate both visits into one session can dramatically reduce your probability of selling success!

Each of the 2 and 1/2 sales call selling sessions is based on a logical and linear information exchange process between you and the potential customer. Within each call or session you should try to get answers to the following fundamental questions:

The "Half" Call" ? Setting Up the Appointment:

Who within the targeted organization would benefit most from your product or service offering? (Varies by company type and size) Does this person have the purchase authority to make a valid purchase commitment?(If no, call a management level "above" this position and get referred "down") If you must get referred to the person who has this purchase authority, can you use the referring person's name to get to the true decision maker?

Do you have a clear understanding of exactly what you are going to say when you make your appointment request? (Try using a call script to keep you on track)

Do you have the ability to sound confident on the telephone? (If not, why not?)

Do you clearly understand that your sole objective on this ½ call is to secure an appointment, with the person(s) who best benefit from your product or service AND can make the purchase commitment ? NOT to make a sale?

The "First Call" ? The "Fact-Finding Session:

Preparation is critical to achieving sales success. Do you know anything about this company and it's industry? Obtaining basic information here will go a long way for you to establish initial rapport and credibility with this potential customer (If not, do some research prior to the visit)

Can you anticipate some likely problems a potential client of this type and size will communicate to you?

When the potential customer communicates to you their business problem(s) can you get more information from them about the problem(s), such as:

* Do they know exactly what the problems is?
* How long has the problem existed?
* What will happen if the problem continues?
* What have they done to date to address the problem?
* What were the results of those efforts?
* What is the $ cost of this problem?
* Are there budgeted funds available to "fix" the problem(s)?
* Can and will they commit budgeted funds to fix the problem?

Once you secured accurate answers to these eight questions, FOR EACH problem you uncover in this fact-finding session, then, and only then, can YOU truly determine whether this potential customer qualifies for the next step in your 2 and ½ Sales Call Selling Process, the "Presentation Call".

The "Second Call" ? The "Presentation Call":
Start this meeting with a brief review of your findings from your first fact finding session. Immediately establish that the purpose of this meeting is to come to a decisive next step to address the problems at hand, not to conclude with a, "We'd like to think it over" meeting conclusion. Communication of your presentation call conclusion expectations to the potential customer at the beginning of the meeting is critical to maximizing the probability of achieving your desired meeting objective ? to get a commitment!

Are you prepared to only focus on and "present to" the business problems defined during your fist visit in line with their communicated importance?

Are you savvy enough to ask for a reschedule of this meeting if once you get there all or any of the purchase decision makers do not show up?

Can you ask for a purchase commitment? (If one cannot be given, can you ask why?)

Do you clearly understand what you achieved and what you didn't in this presentation call? What lessons did you learn that you can leverage in your next sales opportunity?

Having a structured method to qualify, or should we say, disqualify potential new customers not only improves your probability of selling success, but significantly enhances your self confidence during the process.

Selling your products or services does not have to be psychological warfare between you and your potential customer. Much of the success of selling is in your preparation of each of the 2 and ½ Sales Call Selling process steps and your continuous audit of selling process improvements, defining what specific selling tactics work best for you in any given selling situation.

About the Author:

Mark Smock is President of http://www.business-buyer-directory.com, the FIRST international business buyer directory of its kind. Business Buyer Directory provides a non-traditional means for proactive business buyers to locate businesses for sale worldwide that meet their exact registered purchase criteria.

---

Plan For Your Next Trade Show Appearance To Be A Success

Most people who consider trade show planning think of it... Read More

Customer Loyalty in the Technology Industry

For technology companies, service after the sale has emerged on... Read More

Who Takes Your Money

Your business is making profits, but where is the cash?... Read More

Selling To Your Difficult Person

We all have people whom we find difficult. We don't... Read More

How Improve Conversion Rates

Do you know your conversion rates? Conversion rate is the... Read More

Psychological Tricks in Selling

Psychological Tricks in Selling By Stephen Bucaro In this article,... Read More

The Art Of Cold Calling

I know, don't groan. You have to do them if... Read More

Open Your Introduction With A Firecracker Moment

The number one requirement, whether you are a business owner... Read More

Dont Let Rattlesnakes Scare You

Recently I was out trail running along the South Fork... Read More

How Can Fundraising Consulting Help Us Raise Money?

If you need to hold a fundraiser and don't know... Read More

Miracles are Your Responsibility!

John Di Lemme on "Miracles are your responsibility"Miracles are your... Read More

How A Simple Greeting Or Post Card Can Turn Into Cash ? Guaranteed

I've been using a technique that has helped me to... Read More

Why Executives Wont Take Your Call

Do you hang up on telemarketers? 9 times out of... Read More

The Problem With Technology At The Point Of Sale In Financial Services

BackgroundThere's a conundrum that currently exists between the customer and... Read More

The ?Write? Way to More Sales

The sales letter you can't put down?the advertising copy that... Read More

Smooth Sailing (Selling) In The Second Half of The Year

You can make a difference in the second half! You... Read More

Lazy Man?s Way To Get Customers

No matter how big or small your business is and... Read More

Referrals: Getting Good Business By Doing Good Business

Whether you're a conventional sales person, a professional ? such... Read More

5 Ideas for Writing Effective Sales Letters

Sales letters, sent via e-mail or snail mail, are an... Read More

Its Better When They Tell Them

You know that word of mouth can grow your business.... Read More

Handling Objections

HANDLING OBJECTIONSSales presentation is not always going to be plain... Read More

Program Your Biocomputer For Sales Success

Selling isn't something you do to people, it's something you... Read More

Aamazing Tips To Increase Your Sales

1. When you make your first sale, follow-up with the... Read More

Buying Wholesale Mannequins

Many mannequin manufacturers sell their mannequins in wholesale. This means... Read More

Dont Be Macho Selling Ice to Eskimos

This issue's topic was suggested by a sales rep for... Read More

Lead Companies, Eight Features To Consider

So now the time has come to invest in Lead... Read More

Write Fundraising Letter Overlines That Donors Cant Resist (Includes Samples & Examples)

The headline that appears over the salutation in a fundraising... Read More

10 Mistakes That Reduce Profitability

In my professional experience as a sales and marketing coach/consultant,... Read More

Powerful Words

Hi, I'd like to discuss the most powerful words you... Read More

Freebies

Freebees--Freebees--FreebeesWHY PAY, WHEN "YOU CAN HAVE IT FOR FREE?"There are... Read More

10 Important Things To Tell Your Prospects

Hello everyone, hope your day is going well! I know... Read More

Why USPs Dont Work

The USP (Unique Selling Proposition) is based on the assumption... Read More

An Introduction to B2B Lead Generation

It is important that organizations find other companies to do... Read More