5 Rules for Effective Written Sales Communications

Most salespeople have great ideas, but when it comes to putting those ideas on paper for their prospects, they ramble on for pages and quickly lose their readers' interest. Why do brilliant salespeople often have such a difficult time writing effective sales materials? Quite simply, these professionals haven't mastered the 5 rules of effective written business communications.

Unfortunately, few salespeople receive formal training on how to write. While they may have taken a few writing courses in college, such courses don't adequately prepare people for real-world business writing. But with the proliferation of e-mail and sales-oriented web sites, writing skills are of paramount importance in today's business landscape. In fact, when your written documents get to the point quickly and effectively, you will turn more prospects into clients, thus increasing your bottom line.

Following are the 5 rules of written sales communications that all salespeople need to know. Master them and watch your sales figures soar.

1. Know the specifics of your audience.

Just as you would tailor your message depending on whether it was going to employees versus prospects, you also need to tailor your message to your clients' demographics. For example, if you're writing promotional materials for your product or service, and the majority of the people who do business with you are older, well-established professionals, you'll want to highlight the product or service's safety features, reliability record, or guarantee. However, if your main clientele were younger Gen Y types, you'd want to emphasize product or service's trendy image, quick results, or easy to use/understand features.

Do a survey of your most loyal customers to determine which demographic gives you the most business. Also, keep track of those who visit or call your business, even if they don't buy from you. Really get to know who walks through your doors, find out what's important to them, and then tailor your message appropriately.

2. Organize your material according to the way your reader thinks about the subject.

Realize that not everyone thinks like you. So just because you want your message to be organized one way does not mean your customers would agree. For example, one company created a free informational booklet about their product and organized it so that the product's most popular features appeared first. When customers still called with questions that were clearly answered in the text, the company was stumped as to why their customers weren't reading the booklet. After interviewing some of their customers, the company discovered that their customers found the booklet confusing. They wanted to see the features explained alphabetically, not in order of most popular.

The better you know who your clientele is, the better you can organize your information to meet their needs. Get inside their heads and discover how they think about your product. Do they typically want to know bottom line price first, and then want to know the features and benefits? Do they tend to think testimonials are more important than facts? When you understand how your customers think about your product, you can more easily present your information in a way that's logical to them.

3. Write to express, not to impress.

The more successful a salesperson is, the more often he or she thinks that big words and long documents impress people. In reality, just the opposite is true. People who try to write with the hopes to impress others with their knowledge only accomplish one thing-they lose the reader!

Examine each marketing piece you write and distill its core message or purpose down to one or two sentence. If you can't do that, then your piece is not focused. If that's the case, then go back to each paragraph within the piece and try to condense each down to one or two sentences. String those new sentences together, and then pinpoint your marketing piece's purposes. That's the core message you want to express! Rewrite the piece with the core message in mind, using common, everyday language. Remember, true genius is when you can explain your idea in such a way that a five-year-old child can understand it.

4. In messages containing both good and bad news, give the bad news first.

At some point, every salesperson will have to deliver bad news to a customer. Whether a particular feature isn't available in their favorite product or the customer's interest rate will be higher than expected, occasional bad news is a fact of life. Whenever you communicate bad news in writing, state it first, and then counter it with a bit of good news.

For example, in a follow-up letter to a prospect you could write, "After checking with our warehouse, I discovered that the Widget 2000 doesn't come in red. It does, however, come in the larger size you requested and you can have it delivered by Friday." By ending with the good news, you take the sting off the bad news and leave your reader with a positive image.

5. Write colloquially when appropriate.

People like to read documents that sound as if the message is coming from a real person, not a formally trained Ivy League scholar. If you write too formally, you'll quickly lose your reader. Have you ever reread your own writing and said, "It sounds all wrong!"? That's because the tone of your writing was likely wrong. Determining your tone is important, because a follow-up letter should not have the same tone as web copy. Most salespeople try to use an excessively formal tone in all their writing as a way to show their expertise. But realize that excessive formality often comes from a writer who is insecure with his or her authority. By using an overformal tone-complete with many large words, long sentences, and technical terms-the writer attempts to mask his or her insecurities. Most prospects don't want to do business with someone who is insecure, so keep the tone of your writing colloquial and approachable.

Writing for Profits

The more effectively you write, the more business you'll gain. So no matter what you're writing, whether it's a sales letter or a brochure, always keep the 5 rules for effective written sales communication in mind. Remember, your ability to write clearly and succinctly will make your sales pieces stand out, and will enable you to win the deal.

About the Author:
Dawn Josephson, the Master Writing Coach?, is President and founder of Cameo Publications, LLC, an editorial and publishing services firm located in Hilton Head Island, SC. Dawn empowers leaders to master the printed word for enhanced credibility, positioning, and profits. She is the author of the book Putting It On Paper: The Ground Rules for Creating Promotional Pieces that Sell Books and the co-author (with Lauren Hidden) of the new book Write It Right: The Ground Rules for Self-Editing Like the Pros... Contact her at dawn@cameopublications.com or at 1-866-372-2636.

---

Be Contagious... Spread The Word!

"Melissa" invaded our computers in late 1999, then "I Love... Read More

How To Become A Freelance Copywriter In New York

As a freelance copywriter in New York, your work is... Read More

How to Write a Sizzling Sales Letter, Part 1

When you sit down to write a sales letter to... Read More

Tomorrow?s Clichés Today

I went to Google and entered a couple of different... Read More

16 Golden Rules of Master Copywriting

You could spend thousands of dollars on advertisement and have... Read More

Advice From Successful Freelancers: Starting & Maintaining A Freelancer Career

For the e-book, Advice from Successful Freelancers: How They Built... Read More

How To Be Creative

Network marketing is an art as much as it is... Read More

Online Promotion Beats Traditional Ten-One

While traditional marketing can work for the book author or... Read More

A Free Lesson On How To Easily Write Ads That Are Guaranteed To Make You Money

COPYWRITINGAfter determining what we are going to sell, the next... Read More

What A Ghostwriter Needs To Do To Earn Top Dollar

The huge demand for writers online is really for ghostwriters.... Read More

Do You Make These 5 Mistakes When Writing Sales Copy?

Writing copy has sometimes been compared to an "art." While... Read More

3 Keys to Better Online Copywriting

Doing the copywriting for your own website without the proper... Read More

Its Time To Start That Swipe File

Just as great fiction is an art, so is great... Read More

Hook Your Direct Mail Sales Letter Readers With Good Transition Sentences

Anglers in Maine catch trout using dry flies with barbless... Read More

Kick-Start Your Juices

Listen, consider this scenario.You have a deadline to honour. Time... Read More

Who is Your Customer?

When you want to sell something?anything? you need to first... Read More

How To Write Direct Mail That Really, Really Works!

So, you have something you want to sell. It may... Read More

Promote Your Business and Get Paid for Doing It!

How can you gain credibility and exposure for you and... Read More

Headline Writing Can Lead To Fortunes: Here Are The Basics Of Writing Headlines

Headlines attract attention. Headlines generate interest. The time spent writing... Read More

Can Anyone Succeed as a Freelance Copywriter?

This is a question that can be answered in a... Read More

How You Can Proofread Your Own Work

Putting out a high quality product is a given these... Read More

Increase Freelance Sales With an Online Resume!

Freelancing is a competitive business, especially in today's fast-paced, e-focused... Read More

Designing for a Non-English Audience

Having worked as a digital publishing specialist at a large... Read More

5 Rules for Effective Written Sales Communications

Most salespeople have great ideas, but when it comes to... Read More

Writing Effective Sales Copy

Whether you run a home-based business or Microsoft, one thing... Read More

The Second Most Important Element of Your Ad... after the Headline

Hi {FIRSTNAME Friend},Next time you're flicking through your local newspaper,... Read More

How to Write a Direct Mail Fundraising Letter (Four Tips for Fund Raising Success)

1. Address your reader as a friend, not as "Friend."When... Read More

The Lead: Sinking The Hook Into Your Prospect

You only have an instant to capture your prospect's attention.... Read More

Copywriter Trick Unveiled: How to Write Better Copy Faster

"Talent alone cannot make a writer. There must be a... Read More

Help, Help, Help, Sell

Here's a fundamental difference between copywriting offline and copywriting for... Read More

Hey, Client, This Is Me! Sell With Your Writing Voice

In a crowded market, clients will be seeking personality as... Read More

On Copying and Stealing Designs

The notion on the great artist, Pablo Picasso's quote, "Bad... Read More

Top 3 Rules for Writing Effective Copy

One thing all successful Internet marketers have in common is... Read More