7 Questions to Understand Your Customer Better

Customer service questionnaires can help your clients better understand their requirements. Your clients can benefit by:

* Focusing on immediate project requirements
* Increased awareness of budgeted time and finances
* Better understanding of project goals
* Setting priorities of essential project features
* Planning for project post-implementation phase

On the other hand, you as a service provider will have a clearer understanding of what your clients want. This will help you to suggest your clients the exact services they need.Here is a sample questionnaire that we have developed. We found that it is helpful to customers and can even improve your closing rate of sales by 20%.

1. Website objective:
(please describe in one sentence)

2. Among the following features, please rate 1-5 which ones you would want for your site.

(must have=5)
(good to have=4)
(not sure=3)
(maybe later=2)
(never want=1)

Content management system
Discussion board, forums
E-Commerce, shopping cart, catalog
Web logs, blogs
News management
Banner rotation, ad management
Calendar, events, planning
Link management, exchange, directory
Auction system
Chat
Mailing list, newsletter
Guestbooks
Image galleries
Polls, survey
Others

3. Who will manage content for your site?

Me and my staff only
Site visitors (comments/postings)
Both me/staff and visitors

4. How much are you willing to spend per month for server hosting?

Less than $30/month
$30-$100/month
More than $100/month

5. How many hours are you or your staff willing to spend learning to manage your site (how to add pages in the new system, how to moderate users, essential HTML tags, etc)?

___ hours total

6. How man hours per week are you/staff willing to spend for site management (adding content, updating site, managing users, etc)?

___ hours/week

7. When do you expect to launch your new site?

__/__/____(mm/dd/yy)

Sanjib Ahmad, Freelance Writer and Product Consultant for Business.Marc8.com - Top 10 Business Best Sellers. You are free to use this article in its entirety as long as you leave all links in place, do not modify the content, and include the resource box listed above.

---

3 Reasons Why You Need URL Rewriting Module To Enchance Your Web

URL rewriting are major needs for your sites that produce... Read More

How Worldly is Your World Wide Web?

The growth in Internet usage around the world is astounding... Read More

Effective Webdesign

D.zigns dzignerwebs The Basics Before starting on... Read More

7 Ways to Gain a Professional Online Reputation

A professional online reputation is essential to the flourishing of... Read More

Increase Your Affiliate Earnings with a Smart Webmaster Plan

Affiliate programs are a great way to earn an income... Read More

Earn On Offshore Web Design and Development

If you have some experience in web site design and... Read More

3 Essential Tools Every Website Designer and Marketer Needs

Appealing to others is really important when you have a... Read More

How Does Your Website Make Me Feel?

When people think about the Internet, they think about technology.... Read More

The 2 Most Common Web Site Mistakes

When we review the sites of potential clients, there are... Read More

5 Essential Traits Of A Home Business Website

So you've decided to start an online work at home... Read More

How To Make Your Website More Successful? (Part I)

Building a website and getting it online is easy. Driving... Read More

9 Keys to an Effective Website

Many small companies choose not to invest in a professionally... Read More

Web accessibility for screen magnifier users

The needs of screen magnifier users are overlooked when implementing... Read More

Top 7 Tips for Building an Antique Car Website

Like wine cars get more attractive to collectors as years... Read More

Your Website Should Be Selling

It may come as some surprise to a traditionally off-line... Read More

Why You Need a Website

You hear a great deal about the Internet these days... Read More

Ten Major Tips to Develop a Multilingual Web Site to Work

If you are living in a country that its native... Read More

The Power Of CPanel

cPanel is a control panel for your website and allows... Read More

Build It and They Will Come

Build it and they will come is not always true;... Read More

Top 5 Reasons to Track Your Website Traffic

#5 User Satisfaction: Learn what your visitors and site users... Read More

7 Questions to Understand Your Customer Better

Customer service questionnaires can help your clients better understand their... Read More

Developing State-enabled Applications With PHP

Installment 1Developing State-enabled Applications With PHPWhen a user is browsing... Read More

Freelance Programming is Easy to Manage

There are several reverse bid freelance sites out there. Beyond... Read More

Making the Most of Your Website: Start with the Basics

One of my most salient memories from when I sold... Read More

3 Rules of Website Designing and Layout

Now that you have got your domain name registered, your... Read More

The Most Important Aspect of Writing Web Copy

There is an ongoing debate about web copy. Some say... Read More

9 Simple Steps to Create a Background Tiled Image Branded with Your Name

You have seen those web pages where they have the... Read More

3 Ways To Increase Your Websites Conversion rate

Everywhere you look these days, people are telling you that... Read More

The Dos and Donts of Launching a Small Business Website

Launching a new small business website is often a long... Read More

Does Your Business Really Need A Website?

Website, website, website, everyone says you need one. But do... Read More

I Want To Be A Freelancer

So you have decided that you want to do freelance... Read More

4 Marketing Tips for Resourceful Webmasters!

The internet is a sea of knowledge. Getting your information... Read More

What and How to choose the Right Keywords for Mega Traffic

Keywords in Search Engine Optimizing and Search Engine Marketing are... Read More