1. Largest Selection -
One way that you can make your product or service stand out is to offer the largest selection of products, services or programs. Example: Home Depot, E-Bay, Staples, Amazon.com
2. Innovative Product -
If you have a new product with a patent covering it or a service that others don't offer, you will have something that no one else can offer. Example: Windows, Viagra, Value Program
3. Multiple Uses -
Once you have a product or service to offer, look for other ways that the customer can use the same product or service. Example: Baby carrier that has carriage base, electric can opener with knife sharpener, Aspirin can be used as pain reliever and heart attack preventative. Cell phone is a camera too. This is what Merck set out to do with Vioxx --there are risks.
4. Superior Customer Service -
Keep reminding your customer that you are eager to help them by giving extra-ordinary support on your product or service. Example: Nordstrom's is known for this. Doctors who make house calls, a mobile lawyer's office, a glass company that comes to your workplace to change the glass in your automobile are other examples.
5. Convenient Location -
Make it easy for customers to do business with you by providing them access in exactly the place where they will need your product or service. Example: Bank in the supermarket, ATM in airport, setting up a stand to sell umbrellas on a busy street corner on a rainy day.
6. Expert Consulting -
If you have deep knowledge of your product or service, you can be useful in helping your customers before and after the sale is made. Example: Computer sales person who understands connectivity issues and can help you integrate your equipment with the new computer. Real Estate Agent who has huge rolodex and provides referral to other vendors that new home owner would need.
7. Price -
If you have a product or service with a high price, you offer prestige. If you offer the lowest price, the thrifty customer will be attracted to your product or service. Example: High Price - Lexus, Canyon Ranch etc. Low price - Target, Wal-Mart
8. Lasting affect -
The product or service you offer have a longer lasting affect than any others.
Example: Extra strength Tylenol, Bike lock that cannot be opened, car battery that lasts 5 years, long lasting car tires.
9. Guarantee -
Offer a guarantee with your product or service. Example: Money back if not satisfied. Free conversion back to previous vendor if not satisfied.
10. Packaging -
Offer a package that is different from others. (prettier, stronger, environmentally friendly, easier to open, child-proof)Example: Packaging material that dissolves in water, free gift wrapping for all purchases, child-proof aspirin bottles, juice drinks with straw.
Alvah Parker is a Business and Career Coach as well as publisher of Parker's Points, an email tip list and Road to Success, an ezine. Parker works with high potential professionals who want to have a career that is fun, fulfilling and profitable. Her clients are managers, business owners, sole practioners, attorneys and people in transition. Alvah is found on the web at http://www.asparker.com. She may also be reached at 781-598-0388.
![]() |
|
![]() |
|
![]() |
|
![]() |
Q: A key investor in my business has suggested that... Read More
This will make some people angry as hell, but it's... Read More
Imagine spending the same amount of money on marketing and... Read More
If you own a mobile car wash business or auto... Read More
When looking at Akron carefully one cannot help but notice... Read More
We all agree Strategic Planning is a critical part of... Read More
Is there really anything as a problem? Does chaos or... Read More
Storytelling and writing a business plan actually go hand in... Read More
Microsoft Great Plains fits horizontal markets clientele and in case... Read More
Many business start-up kits or consultants will tell you one... Read More
The first step in starting a restaurant is proper planning.... Read More
A menu is the foundation of any restaurant; Guests will... Read More
Note to Rite Aid and CVS: It's not about the... Read More
Business seems to drop, slow or even stop during the... Read More
When someone mentions business planning we have been conditioned to... Read More
The current state of the available technology at the disposal... Read More
Let us look at a few of the big distribution... Read More
So you've decided to write your own business plan because... Read More
Succession planning requires the owner of a small or medium-sized... Read More
You might be thinking to yourself, "Why should I waste... Read More
A significant advantage of some business ideas is that the... Read More
Growing your own small business can be one of the... Read More
One Research Scientist at the Hewlett-Packard (HP) Imaging Systems laboratory... Read More
Strategic alliances are increasing at a rapid rate. It is... Read More
Part 1A few weeks ago I attended a seminar sponsored... Read More
No matter what product or service you provide you will... Read More
When you start your program to purchase your "ideal" company,... Read More
One of the key challenges for any business is to... Read More
Where would your business be without a proper plan? A... Read More
A piano tuner recently moved to Buffalo, NY, and would... Read More
A well known, national chain of restaurants discovered that certain... Read More
Have you been in a "brainstorming" session where each person... Read More
What do Mark Victor Hansen, Robert Allen, Anthony Robbins, Andrew... Read More
"I don't need a business plan."Neither did Alice in Wonderland."Would... Read More
As a franchisor it is imperative that you seek, find... Read More
When someone mentions business planning we have been conditioned to... Read More
"Rubbish!" shouted the large, aggressive man in the red-striped shirt... Read More
After 128 years of business, a household word, Montgomery Wards,... Read More
I'm not talking about posting the HBO schedule on your... Read More
Many cities have home pages on the Internet. Many of... Read More
This will make some people angry as hell, but it's... Read More
Every new business owner knows that a business plan is... Read More
The foundation of any business transaction is the promise of... Read More
For many consumers and producers, MSP is an acronym for... Read More
Many companies are reluctant to dive into outsourcing ocean because... Read More
Writing a business plan for a franchised outlet of a... Read More
Microsoft Great Plains fits horizontal markets clientele and in case... Read More
Before becoming a netpreneaur, I was an entrepreneur. First, I... Read More
You have heard that there is extra money on the... Read More
Writing a business plan can be tricky when all the... Read More
Does the competition drive you crazy?Are they relentless about taking... Read More
What do Mark Victor Hansen, Robert Allen, Anthony Robbins, Andrew... Read More
It is always said "If you Fail to Plan, you... Read More
There is so much small business information available today that... Read More
1. Attempt Succession Planning Without Other Strategic Plans. Succession plans... Read More
If you own a mobile car wash business or auto... Read More
By cranking up others development to meet your business needs,... Read More
"Most great plans aren't. They are just nice, high-level ideas."That's... Read More
Have you ever done a SWOT analysis? No, it's not... Read More
If you own a pressure washing business one of the... Read More
The Accountability/Alignment Process: Three Steps to an Accountable Organization Generating... Read More
When looking at Akron carefully one cannot help but notice... Read More
You might be thinking to yourself, "Why should I waste... Read More
Please take a moment before you read any further and... Read More
In today's rapidly changing and highly competitive markets, many privately... Read More
One of the difficulties we face in our industrialized age... Read More
Strategic Planning |