I bought a second pair of reading glasses from my local Optician recently. I need this pair to help me find the first pair which inevitably go missing. While in the Opticians I remember thinking that I needed to buy some solution and some of those tissues for cleaning my mucky glasses.
However, when it came to the point of paying for my new glasses the cleaning stuff went right out of my head. So why didn't the Optician or his assistant ask me - "Is there anything else you need today?" or even - "Do you need any cleaner for your glasses?" Perhaps they didn't like or have the courage to ask, or even they forgot. One way or another, they missed an add-on sale and I didn't get any muck remover.
A couple of days later I was buying a lunchtime sandwich and totally forgot to pick up a bottle of water. If only I'd been asked - "Is there anything else sir, a drink to go with your sandwich?" I ended up going back to another shop in the mall for my bottle of water.
These are only two small opportunities of lost sales and irritation for the customer. To be fair, I'm often asked - "Is there anything else we can do for you today sir?" I usually say "no" because I can't think of any thing.
It's far better to ask a specific question relevant to the customers' needs and your business. It doesn't matter what business you're in, you could always sell another product or another service if you only have the courage to - Ask!
Discover how you can generate more business without having to cold call! Alan Fairweather is the author of "How to get More Sales without Selling" This book is packed with practical things that you can do to ? get customers to come to you . Click here now http://www.howtogetmoresales.com and http://www.alanfairweather.com
You've got yourself 10 seconds to HOOK your prospects or... Read More
Have you ever tried to explain to someone what you... Read More
I have to admit, I have an 'addiction'.Sometimes this addiction... Read More
Yes, you heard me right; I said "Date your clients!"... Read More
There is little doubt that eLearning has not achieved the... Read More
Seems almost every situation in our lives is centered on... Read More
I was thinking about the statement:The Small Business Administration tells... Read More
For the 'big three' automobile sales consultants, the 'employee discount... Read More
Having excellent persuasion skills is one of the most important... Read More
Want to increase sales within your company? It's not as... Read More
Through out our career and lives we regularly get an... Read More
Every day is critical when you are in the business... Read More
In most businesses, when sales are slow or low, the... Read More
PEOPLE DO BUSINESS WITH PEOPLE THEY KNOW, LIKE, & TRUST.... Read More
You built a very good web site...You have a great... Read More
Are you worried about whom you'll sell today so you... Read More
The following 7 sales skills are what I have found... Read More
I had my first official sales training by a man... Read More
1. Combine a product and service together in a package... Read More
Three year old Kara was throwing a tantrum. She didn't... Read More
Here are 4 easy ways you can boost your sales... Read More
All closes are not created equal. Top producers realize every... Read More
What do you do when you have a big sales... Read More
In my youth I landed a job selling encyclopedias door... Read More
When selling a product to a consumer, one of the... Read More
I've been getting lots of email from my readers lately.... Read More
Q & AQ. Sometimes when I'm presenting to clients, I... Read More
If you've been in sales for any length of time,... Read More
The next time you're shopping for clothes in a department... Read More
The first 15 seconds of your approach are the most... Read More
I love the art of selling. LOVE IT. When I... Read More
Here is a question I recently received from a young... Read More
In the day-to-day operation of an online business we can... Read More
The art of effective question asking (qualifying) determines the effectiveness... Read More
If you want a truly successful business, you need to... Read More
What are values? Values are filters that everyone uses to... Read More
How do you persuade someone to do what you want... Read More
The purpose of any business is to bring in customers,... Read More
Many years ago, I was the one starting a small... Read More
In sales, you can work one of two ways. You... Read More
Follow this story...I went to Best Buy today to get... Read More
Many home business owners lament they don't have enough cash... Read More
I was looking at some promotional literature and web sites... Read More
Warren Buffet says that insurance is a commodity and price... Read More
Sooner or later, we all backslide into old ways of... Read More
"Selling worth doing is worth doing badly ? at first!"... Read More
Every day is critical when you are in the business... Read More
Many of us in sales are taught to believe that... Read More
You must be able to coordinate your sales talk to... Read More
1. Be on time. In fact, arrive a few minutes... Read More
There is a new trend in the way wood decks... Read More
I would like you to begin thinking of mailboxes in... Read More
Today's business environment is intrinsically tied together by ongoing information... Read More
There are always some great, fast and easy ways to... Read More
Customers will ask you a question and you'll proceed to... Read More
Several weeks ago I asked my Newsletter subscribers to send... Read More
Language is one of the most important tools you have... Read More
You deal with rejections, frustrations, disappointment, and possibly disrespect on... Read More
Imagine you've just thrown a rock into a pond. SPLASH!... Read More
There are a number of sales closing strategies that you... Read More
Bill Brooks of The Brooks Group wrote an article several... Read More
1. Combine a product and service together in a package... Read More
This is a stupid question but it has to be... Read More
Do you frequently hear that from a prospect?"I'll Think It... Read More
Just because your business is based in your home that... Read More
If you've been in the small business computer consulting industry... Read More
Sales Training |