Effective Management Of Your Customer Services

With a third party merchant account you will have a dedicated 24/7 support team to handle your credit card payment on your behalf as part of your package. You will also need to provide your own support for issues relating directly to your product.

It is good practice to draw up a Frequently Asked Questions (FAQ) page to list answers to common questions. Provide a link to your FAQ page on your "Thank You Page" and all your support emails for your customer's convenience. By doing so you will help to substantially reduce the number of duplicate question you will have to answer by email.

You could use install inexpensive software to automate your FAQ web page and customer support tickets which will also reduce the number of emails you will have to answer individually.

Keep your customers happy and develop trust and a good reputation by serving their needs as best as you can. Your customers are the life-blood of your business. If they feel they have been treated well throughout the order process they are more likely to buy from you again and recommend your site to others. This is where you will build your back-end sales and generate more profits for you and your business.

Hire Extra Support Staff Depending on the volume of your daily enquiries you have the option to hire people to reply to support questions on your behalf. Search online for "Freelance Virtual Assistants". This can be very cost effective and will free your time to get on with other areas of your business.

Another alternative is to install a "Virtual Customer Support" with automated responses and a more professional way to answer customer enquiries. This will also eliminate unsolicited emails from your email inbox because a real person has to click through to initiate a response ticket for each enquiry.

Remember happy customers will recommend you to their friends and colleagues. Providing your business with positive feedback and developing a good reputation and returning custom.

Nancy P Redford shows you how to Take Online Payments for any web site without a costly merchant account. Stay safe on the Internet by getting wise to Online Scams and Shams. Plus get some of the best business tools and resources for your home-based business here at: http://www.miriadz.com

---

Choosing on Order Fulfillment Service

When your eCommerce business grows to the point where you... Read More

Select a Niche Market for Ecommerce

Choosing a carefully pinpointed niche market should be one of... Read More

Online Customer Service - The Cornerstone of a Successful Online Business

Online customer service is still one of the most frequently... Read More

Precautions Necessary for an Online Brokerage Business

Maybe no business requiring little or no capital pays as... Read More

Mr and Mrs Smith Go Online, as Internet Technology Moves from Fantasy to Normality

According to NOP World, 48% of all Internet users have... Read More

How Merchant Accounts Can Save You Money

We all know that accepting credit cards is the key... Read More

The Plain Man?s Guide to Making Money Online

I'm a plain man who uses plain thinking in devising... Read More

Does Your Shopping Cart Have a Squeaky Wheel?

Have you ever gone grocery shopping just before a holiday?... Read More

The Clickbank Crash of 2003: Lessons Learned

I had a rude awakening recently. I checked the days... Read More

3 Powerful Concepts That Climb Marketing Mountains

You have probably heard many times how you should offer... Read More

Intranet Portals ? Search and Taxonomies

Knowledge Management for beginnersKnowledge Management (KM) can be defined simply... Read More

Evaluating Vendors of Ecommerce Fulfillment Services

Once your website has secured an order, you have to... Read More

The Check is in the E-mail

Have you ever had someone who owed your business money... Read More

Stakeholder Analysis and Stakeholder Management

What is a Stakeholder?Try "define: Stakeholder" in Google and you... Read More

Increasing E-Commerce Website Sales: A Guide for the Online Newbie

Because of this encouraging surge in activity, many individuals are... Read More

Getting Started: Creating a Business Plan

You're excited. You have a great idea for a profitable... Read More

Keep Your Customers Happy by Organizing Your Payment Options

Anyone using a slow, or an awkward payment processor had... Read More

6 Steps to Attracting Black Customers Online

by Jamila White, "The E-Commerce Diva"In the rush to keep... Read More

5 Tips for Online Shopping

Shopping online has become more and more popular in America... Read More

Electronic Commerce Tax Jurisdiction and Principles of Permanent Establishment

The principle of "permanent establishment" is very important for avoidance... Read More

Your Site is all Direct Marketing

This may not be a popular view, but I think... Read More

Dont Get Ripped Off Getting A Merchant Account

Far too many people get ripped off when setting up... Read More

Intranet Project ? RAD or Waterfall?

Building BridgesI have often used the analogy of building a... Read More

The House Of Print.Com

Publishing has always been a difficult business to promote successfully,... Read More

How To Prevent Your 3rd Party Merchant Account From Suspension

What would you do if you were sent an email... Read More

Using Drop Shipping for E-commerce

Thanks to the ubiquity of the internet, online virtual businesses... Read More

Cost Effective Ecommerce Solutions

Ecommerce use to be about spending thousands of dollars on... Read More

Are You Making These E-Commerce Excuses? (part 1)

A year ago, I had big plans to re-vamp my... Read More

Online Florists - Send Flowers Online When Youre In a Hurry

You did it again, didn't you? Forgot until the last... Read More

The Secret Science Of Online Shopping

In theory you could create a retail web site with... Read More

Google Catalogs - Old Gashioned Mail Order Meets High Tech Search

In addition to Google's Froogle shopping service (still in beta),... Read More

Why Ecommerce is Not Ready for My Daughter or Me

As the mother of a teenage clothing fanatic I'm often... Read More

The Census and the E-Commerce Wave

Understanding business and product sales can sometimes put me in... Read More