Getting Technical Support Help Online

Sometimes your PC will start acting strange for no apparent reason or a program which you use regularly will all of a sudden stop working as it should. This can be a frustrating experience especially if you have no idea where to go for help. If this happens to you, don't panic! Here are some simple tips which may turn your frown upside down.

1. Don't assume that your problem is unique. The chances are that someone else has had that problem and it has already been solved. Google is a great place for getting technical support help believe it or not. You may have to experiment with wording your problem and refining your search, but it's worth a try. For example my Outlook email client stopped showing me the 'Subject' field when I was composing new email. As a result all of my email was going out without a subject. After a bit of experimenting with wording the problem I found the answer by searching on the phrase "Outlook subject field missing". Someone in an online discussion group had the same problem and the answer was provided. When you find good discussions groups bookmark them for future use. I have a bookmark I call Technical Support Help and it's full of great web sites.

2. The Google trick is good for lots of software but you should always try the web site of the program's manufacturer as well. Sometimes your problem is really a bug and there may be a new release or work around available. Many software web sites have FAQs, discussion lists, and help desks available that provide free support. Sometimes there is a telephone number that you can call but you may have to pay for live help.

3. There are companies that offer free general help for simple questions and then charge a sliding scale for more complicated ones. Support Freaks (www.supportfreaks.com) is a good one to try. Even if you have to pay, the rates are reasonable. Click on the "Freebies" link, under the "Quick Links" menu to see if your question is eligible for free help.

4. There are probably any number of local PC support groups that meet in libraries and other locations near your home. Some of these groups are very specific in nature and some are general. Try searching Google for "PC Support Group" or "PC User group" and the name of your town. Also check with your local librarian and computer stores. They often know of these groups.

5. Speaking of computer stores, you can often pick the brains of the more knowledgeable salespeople if you are lucky enough to find any. Many times these employees love computers so much that they will act as your big brother or sister if you need some quick help. Sometimes they moonlight as consultants at a good rate.

This ought to be enough information to get you started on the road to solving your next PC or software problem. If you are having Internet connectivity problems then your ISP is the first place to start. If you can't get online at all, and you don't think you know their phone number, think again. I'll bet that it's printed on every bill that they send you. You'll also need your account number and you can bet that it's printed on the bill as well.

Remember -- When it comes to getting technical support help, the first rule is: Don't Panic!

Copyright 2004 Cavyl Stewart. Discover 52 Ways To Do More With Software by signing up for my exclusive Free ecourse. Get resources, tips, reviews and recommendations you can use right now to help you achieve more, easier, and cheaper! 100% Original content. Visit: http://www.find-small-business-softwa re.com/52ways.html

In The News:


pen paper and inkwell


cat break through


.NET :Solving the Multiple Inheritance Issue Under .NET Platform

.NET platform does not support multiple inheritance. Do not confuse... Read More

Manufacturing Outsourcing: Microsoft Great Plains Implementation, Customization & Reporting

Manufacturing in the USA is far away down from mid... Read More

String in Java

Handling character strings in Java is supported through two final... Read More

Microsoft Great Plains Furniture & Fixtures ? Implementation & Customization Highlights

Microsoft Great Plains, former Great Plains Software Dynamics / eEnterprise... Read More

Introducing GRML

Creating a new markup language.Introduction.General Reuse Markup Langauge, or GRML,... Read More

How to Backup Windows XP Home Edition

Your computer cost you from hundreds to thousands of dollars,... Read More

Antivirus Software ? Get The Bugs Before They Get You!

You turn on your computer, and it doesn't look quite... Read More

How To Create A Data Capture Procedure Checklist For Your Small Business CRM Software

Fortunately one of the most common reasons cited for the... Read More

Spyware Definitions List

The adware and spyware definitions list is very long. But... Read More

How To Avoid Getting Hooked By Pfishing

"Pfishing", sometimes spelled "Phishing", is a word that's used to... Read More

These Items Are A Must Before Making The Decision To Purchase Any Off-The-Shelf Software

1. What determines the software price? Is it Per Seat... Read More

The Truth about Colossus: Are You Just A Magnetic Image?

What is Colossus?Colossus is software licensed to about twenty-five insurance... Read More

eCommerce development for Microsoft Great Plains: tools and highlights for programmer

Microsoft Business Solutions Great Plains, former Great Plains Software Dynamics... Read More

What is Groupware?

Vince Lombardi once said that, "The achievements of an organization... Read More

Monitoring Software Can be Used for Spying as Well

We all already got used to computer monitoring both at... Read More

Free Program Removes Spyware not Detected by Premium Security Scan

What is Spyware?Spyware monitors your surfing habits and sends the... Read More

Passwords Used In Microsoft Word Documents

You would like to protect your documents, wouldn't you? Reasons... Read More

Microsoft Great Plains: carpet, textile, fabric, felt distributor ? implementation overview

In this small article we will show you the possible... Read More

Is Your Small Business Ready For A CRM Software Solution?

I have yet to see a business that, sometimes in... Read More

Why Stick With Email Clients Like Outlook?

Trying to figure out a stream in banning one email... Read More

The Opera Alternative

Security flaws have long plagued Internet Explorer (IE), the market-dominating... Read More

How To Identify, Cure and Prevent Spyware/Adware Infections

Just when you thought you were Web savvy, one more... Read More

eStore Advantage ? Extending Microsoft eConnect for MBS Great Plains

eStore Advantage allows front-office applications to communicate with back-office business... Read More

CRM 101: Customer Relationship Management for Beginners

Customer Relationship Management, abbreviated "CRM," is the term for a... Read More

Corporate ERP: Microsoft Great Plains For The Plant In Brazil ? Overview For CIO

Microsoft Business Solutions Great Plains as new ERP for multinational... Read More

Groove Network. Are you in it?

If you are in a business that passes documents around... Read More

Downloading Spyware Removers: Think Before, not After

Just imagine: you are walking, say, towards your car, and... Read More

Microsoft Great Plains SOP: Sales Order Processing

Microsoft Business Solutions Great Plains is marketed for mid-size companies... Read More

Microsoft CRM Integration & Customization: SharePoint Document Gateway

MS CRM is very close to document workflow automation, including... Read More

Recovering Microsoft Great Plains Customization ? Tips for IT Director

Remember nice and prosperous Clinton era? When you implemented innovative... Read More

Troubleshoot Windows with Task Manager

Task Manager is a Windows system utility that displays thetasks... Read More

Who?s Watching What You Type?

If someone entered your home, uninvited and installed numerous cameras... Read More

Microsoft Great Plains: Interest Calculation Example ? Stored Procedure for Crystal Report

This is intermediate level SQL scripting article for DB Administrator,... Read More