Have you ever heard of the Golden Hour? I live with a paramedic ? so I am always learning about medical terminology (whether I like it or not!) The one that caught my attention was Rob's reference to "The Golden Hour."
The first 60 minutes after someone has been injured are critical in EMS. This is when they can offer the most support in saving someone's life. Paramedics, doctors and nurses call it the Golden Hour.
In selling there is also a Golden period. 7 days! One of the biggest factors in why someone doesn't CHOOSE your product or service is they didn't get what they needed FAST ENOUGH. Hey ? we have all been there ? flat tires (I have had 2 in one week!), orders to fill, e-mails to respond to. We get busy and sometimes a customer or potential customer can slip through the cracks. A good friend of mine, Wayne Cotton, is an international speaker. I love his quote "If you have a problem then create a process. Good-bye problem!"
7 Point Diva Checklist:
Once you have had any interaction with a potential or existing customer go through the following 7 point checklist:
1) (Insert the date) info is required to be in front of client.
2) Thank you card sent within 7 days of meeting. The earlier the better!
3) E-mail follow-up within 24 hours advising them the info will be delivered by the date they need.
4) Delivery of the info BEFORE the deadline if at all possible.
5) Follow-up phone call to ensure they have received the material ? as well as to set up a date to discuss the proposal.
6) Another thank you card once they have purchased your service/product.
7) Insert them into your e-zine/database for additional follow-up for the next 12 months.
Your Mom Was Right!
I really want you to listen to your mother. If she is anything like mine ? you were told a looooooooooooooong time ago that first impressions count. Along with "wear clean underwear in case you get in an accident!" Make sure you are doing your best to create a positive first, second, and FOREVER great impression. Having a structured follow-up strategy is the best way to make this happen. Print off the list for each client ? attach it to their file and make sure you go through it at the end of each week. It stops a customer from falling through the cracks ? which of course, also means that revenue isn't falling through the cracks either!
Listen to your mom, listen to my paramedic boy and also listen to the Sales Diva! Create a Follow-up Process and then you can also spend A Golden Hour in the shoe store of your choice!
Copyright© 2005
Sales Diva, Kim Duke of The Sales Divas helps women biz owners and entrepreneurs attract amazing clients and customers, effortlessly! To learn more about increasing YOUR sales - and to read her FREE how-to-articles, visit her website http://www.salesdivas.com
Since 1990 I have focused on the three primary barriers... Read More
I have found that the best sales people are the... Read More
What's that you say? You can't sell?Oh, you must be... Read More
The following 7 sales skills are what I have found... Read More
Today's business environment is intrinsically tied together by ongoing information... Read More
Mastering the "art of selling" is simply knowing how to... Read More
A "Call To Action" is an invitation for your prospective... Read More
Statistics state that 55% of people judgments are made based... Read More
7 Phrases You Can't Say in Sales (Because They Will... Read More
Do you ever feel that when you are doing direct... Read More
Prospect - "So now that I've told you what we... Read More
Many business owners and professionals are appalled at the thought... Read More
I love the art of selling. LOVE IT. When I... Read More
As a salesperson, your ultimate goal, of course, is to... Read More
What to do when you win or lose.You have given... Read More
When I researched the field of using personality inventories to... Read More
"The Close" is sales jargon for the bit where you... Read More
It pays to be specific. I believe that statement is... Read More
Sales resistance is a fact of life for most sales... Read More
Yes, you heard me right; I said "Date your clients!"... Read More
Know where to focus. Not everyone evaluates product solutions with... Read More
We are each responsible for our own success - or... Read More
Have you ever been in the position where you are... Read More
A myth can best be described as somebody or something... Read More
There is no magic pill, trick, teqnique, system or secret... Read More
Through out our career and lives we regularly get an... Read More
"Leadership rests not only on outstanding ability. It also rests... Read More
The dreaded question: "What exactly does your company do?" It's... Read More
When making your living in the sales industry, and working... Read More
It is always important that you use the right terms... Read More
In the day-to-day operation of an online business we can... Read More
1) QUICK FOLLOW-UPSWhen you make your first sale, follow-up with... Read More
Selling online can be very difficult, more difficult than in... Read More
It's not too early to start planning for the sales... Read More
Unquestionably when the word hypnosis pops-up in a conversation or... Read More
Many home business owners lament they don't have enough cash... Read More
Cold calling may now be outdated. People have become defensive... Read More
If you're looking for a successful salesperson to hire, a... Read More
There's loads of material about making money available on the... Read More
Facilitating the buying process can be very straightforward and fairly... Read More
The telephone is still the best and most effective way... Read More
How do you persuade someone to do what you want... Read More
Each of us sells every single day. We are all... Read More
Performance and motivation are like chocolate & peanut butter; the... Read More
1. Dependability was chosen as the most important.2. Integrity was... Read More
We are all in sales. We all selling in every... Read More
During the introduction of the "Stop Selling!" philosophy, we typically... Read More
What does it take to be a WINNER during these... Read More
We all make mistakes and some salespeople seem to make... Read More
It's a rainy afternoon on a typical mid week afternoon... Read More
Contrary to many of the books on how to be... Read More
One of the questions I often get asked as a... Read More
Implement these smart sales marketing secrets and you'll be capable... Read More
Salesmanship is the force that moves business. Without it all... Read More
When sales are down, a salesperson must begin to take... Read More
Your mission as a business owner is to develop a... Read More
Last Friday, I was spending one last day of freedom... Read More
Prospects have many reasons (you might think excuses) for not... Read More
You must be able to coordinate your sales talk to... Read More
Here's a surefire method to guarantee you achieve the best... Read More
The goal of all sales training is not just to... Read More
Mention the word sales or salesman and two out of... Read More
Too many sales letters are shaped into paper airplanes and... Read More
Today's manager lives in a world where change has attained... Read More
In this article, I would like to talk about the... Read More
So -- you've just gotten off of the phone with... Read More
Sales Training |