Microsoft CRM Lotus Notes Domino Connector FAQ

Microsoft Business Solutions CRM and IBM Lotus Notes Domino, being two groupware products from competing software development leaders, however could coexist within one organization computer network and even work together in collaboration. There maybe multiple reason why corporation would use both products: licensing, commitment to IBM Lotus Notes as legacy product, risk balancing ? staking on both Microsoft and Java/EJB/J2EE platforms, deploying Lotus advanced workflow to automate document management, etc. The need to synchronize MS CRM and Lotus Notes Domino databases is dictated by the ERP market and the connector is available. In this small article we'll answer on the frequently asked questions.

? Messaging. Can MS CRM use Lotus Domino instead of Microsoft Exchange? Yes. MS CRM Lotus Domino connector allows you send messages from MS CRM objects: Lead, Account, Contact and all the future object, including Sales and Service modules

? Outgoing Messaging. When Microsoft CRM send email from Account, Contact, Lead ? connector takes control over and sends email through Lotus Domino server. It has Java Agent at the Lotus side and MS CRM SDK custom piece at the MS CRM side. If you compare outgoing messaging with standard MS CRM Exchange connector, then mechanism is slightly different. Microsoft CRM Exchange connector places GUID in the message header and uses this GUID to identify the object in the responding email to push it back to CRM and attach. MS CRM Lotus connector doesn't use GUID ? instead it scans MS CRM objects (Accounts, Contacts, Leads) in smart cached way

? Incoming Messages. When Lotus Domino server receives email ? Java Agent side of the connector triggers checking with MS CRM if addressor email matches with any Contact, Lead or Account email. In the case of the match ? email is transferred into MS CRM in the form of activity of email type. Again ? please note that connector doesn't use GUID mechanism. We found that matching is better approach and we have Microsoft CRM Exchange advanced connector ? which works with matching, without standard GUID mechanism.

? Microsoft CRM & Lotus Notes Events synchronization. Future version of the connector will synchronize MS CRM and Lotus Notes objects: Calendar, Appointment, Fax, Phone Call, etc. Please, note that Lotus has different objects ? we have the matching table, please check with us.

? Lotus & MS CRM Versions. Lotus should be version 6.0 or higher. The reason for this is simple ? version 6.0 supports Java Agent technology. MS CRM should be 1.2 or 3.0. Lotus could work in multiple hardware & OS platforms, such as Windows Server, AS/400, etc.

? Product Pricing. It is US$3k basic pack, including 30 users and then $75 each additional user. In Europe price is proportional in Euro.

? Support. Product is installed Worldwide and supported in Europe from German office, in the USA and Canada from Houston and Chicago, in South America, Africa, Australia, Asia, New Zealand from office in Sao Paulo Brazil.

Please give us a call if you have additional questions 866-528-0577 or 630-961-5918! help@albaspectrum.com

Andrew is Great Plains specialist in Alba Spectrum Technologies ( http://www.albaspectrum.com ) ? Microsoft Great Plains, Navision, Microsoft CRM Partner, serving clients in California, Minnesota, Illinois, Washington, Florida, Arizona, New York, New Jersey, Virginia, Georgia, Louisiana, Texas, Canada, UK, Australia, Brazil, Germany, Russia. Alba Spectrum serves corporate clients in Aerospace & Defense, Oil & Gas, Chemicals, Manufacturing, Transportation & Logistics, Pharmaceutical, Food Processing, Placement, Healthcare & Medicine, Beverages, Agriculture, Non-profit, Distribution & Supply Chain Management, Financial Services, Furniture, Textile, Apparels, Conglomerates, Wholesale & Retail.

---

Off The Record - Tips For Picking Recording Software

Need software to record your voice, streaming audio or musical... Read More

Microsoft Great Plains Subcontracting ? Overview for Microsoft Business Solutions Partner

Microsoft Business Solutions Great Plains is very popular ERP/MRP applications... Read More

Free Program Removes Spyware not Detected by Premium Security Scan

What is Spyware?Spyware monitors your surfing habits and sends the... Read More

Groupware and Version History: Collaboration Series #1

This article is the first of a series of articles... Read More

Corporate ERP Selection: Microsoft Great Plains

In our opinion, traditional approach when you select ERP/MRP system... Read More

Microsoft Update - 5 Reasons to Update Service Pack 2

Microsoft released Service Pack 2 (SP2) for the Windows XP... Read More

How to Backup Windows XP Home Edition

Your computer cost you from hundreds to thousands of dollars,... Read More

Google Brings the Earth to Your Desktop

Google Inc. has launched a new software package that allows... Read More

Putting Screensavers Under Control

No matter how much you enjoy your favorite screensavers, sometimes... Read More

Story Development Software: Good or Evil?

In the early days of the personal computer, we're talking... Read More

Cross-Platform Custom Software Development & Integration ? IT Strategy for Large Corporation

Microsoft Business Solutions products: Great Plains, MS CRM, Navision, Axapta,... Read More

MSN Messenger Is A Sweet Way To Communicate

MSN messenger is a pretty cool invention. I mean I'm... Read More

What is Software Piracy?

There are several kinds of software piracy. The bottom line... Read More

Microsoft CRM or Siebel

Siebel is traditional CRM market leader, however and mostly due... Read More

Adware and Spyware Blockers

The most important things you can do for your computer... Read More

Lowering The Risks In Developing Do-It-Yourself Software Projects

Mike Dunville* had a decision to make. As the new... Read More

Great Plains Customization Upgrade? Overview For CIO/IT Director

Around the same time Microsoft made its move with .Net... Read More

Are You Waiting for Microsoft Longhorn Operating System

I love new technology. I am still ready to wait... Read More

Software Tools To Help Your Business Sell More

Sales are all about leverage, because there is only so... Read More

Tripwire for Linux File Integrity

What is Tripwire?Tripwire is a form intrusion detection system (IDS)... Read More

Hubris - Definition: Microsofts Passport

Before September of 1995, Microsoft ignored the Internet because their... Read More

FreeDOS

Before September 1995, Microsoft Windows was an MS-DOS program. DOS... Read More

Spyware Protection: A Must for Any Home Computer

Now that spyware is the single most dangerous threat to... Read More

Instant Messenger Clients

If you have been using the Internet for any amount... Read More

Microsoft Great Plains Integration Manager: Using Continuum ? Overview for Developer

Microsoft Business Solutions Great Plains has I'd say end user... Read More

Separate Anti-Keylogging Protection: Who Needs it Most?

If there still are few unprotected computers left, I haven't... Read More

OEComplete ? A Personal Information Manager

OEComplete is a utility for managing the personal information of... Read More

Not All Project Management Software is Created Equal

The purpose of Project Management Software is to provide an... Read More

How to Choose the Right Accounting Software for Your Business

With any good luck and a good amount of hard... Read More

Microsoft CRM Integration With Microsoft Office Documents ? Overview For System Integrator

Microsoft CRM is CRM application, maintained and supported by Microsoft... Read More

Change Your Word Docs in Record Time!

Anyone who has ever used Microsoft Word knows that it... Read More

A Guide To Purchasing Professional XP Icons Online And Enhancing Your Applications

Icons are used everywhere; right from software applications, to internet... Read More

Artificial Intelligence And Intuition

The intuitive algorithm.Roger Penrose considered it impossible. Thinking could never... Read More