Microsoft Business Solutions CRM is web-based CRM application, deploying all the spectrum of recent Microsoft technologies. We'll try to analyze different needs and implementation scenarios attributed to specific industries and business types, based on our experience.
First we would like to emphasize the increasing role of in-house IT department in the strategic decision making. Looking back to the history ? it is probably fair to say that initial CRM applications market issues, such as low successful implementations percentage could be attributed to traditional Sales style of those years ? selling to the top, when charismatic salesperson was trying to jump over the head of IT people and press business owner or top executive guy. Microsoft in our opinion never used this technique and it's CRM implementation is not possible (except when you host it in hosting centers) without everyday IT department involvement. MS CRM works in concert with MS Exchange, Windows Active Directory, SQL Server, BizTalk (integration with Great Plains and in the close future Navision). Utilizing this broad spectrum of Microsoft servers and technologies leads to easy Microsoft CRM acceptance and adoption by IT department (usually the one, having several MS certified professionals and DB administrators). Microsoft oriented IT group easily understands Microsoft CRM setup, tuning, customization, integration and initial data import.
It is not a secret that rational way to implement new computer business system lays in the method of evolution, suggesting intelligent integration with existing legacy systems and step-by-step old pieces replacement. Microsoft CRM fits to this approach ? it has open to anyone MS CRM SDK and experienced C# or VB.Net programmer should be capable to program the integration or interface to other system.
We are giving you typical setup and integration scenarios, attributed to specific industries below
1. Freight Forwarding / Transportation. Companies in this industry usually already have efficient cargo delivering tracking system. MS CRM links several systems into one and plays the role of the initial order entry and customer order status requests with the interface into above mentioned cargo tracking application. You should program such an interface with MS CRM SDK and ADO.Net programming
2. Distribution and Wholesale. Multiple companies have legacy ASP or JSP web sites with new or existing customers order entry logic. Typical need is transferring these orders to Microsoft CRM in the form of activity, placed in the order taker on duty queue. You can solve this with multiple techniques. Consider HTTP handler, called from ASP/JSP legacy application, reading MS CRM user credentials from INI file and thus penetrating into MS CRM, where you in turn use MS CRM SDK constructions.
3. Pension Funds and Financial institutions. Considering conservative decision making ? there is often the requirement of clear and complete audit to verify past decision making. MS CRM plays this role by automatic logging all the documentation and especially all the incoming and outgoing emails to/from clients. You need MS CRM Exchange connector customization
4. Large Enterprises. You can frequently see different kinds of corporate policies, requiring using such applications as Oracle e-Business Suite, or Lotus Domino document workflow and email server. In the first case you need heterogeneous database integration with MS CRM, he second case can be resolved with combining MS CRM SDK and Java Agents programming (from the side of Lotus Notes/Domino).
Happy implementing! We are always here: 1-866-528-0577, 1-630-961-5918, help@albaspectrum.com
Andrew Karasev is Chief Technology Officer in Alba Spectrum Technologies ( http://www.albaspectrum.com )? USA nationwide Microsoft CRM, Microsoft Great Plains customization company, serving clients in Illinois, California, Colorado, Texas, New York, Arizona, Georgia, Florida, Canada, UK, Australia and having locations in multiple states and internationally
Sticky Noteshttp://www.deprice.com/stickynote.htmWith StickyNote 9.0, you can create beautiful 3D notes... Read More
Microsoft Great Plains as ERP and Microsoft CRM as... Read More
I have always had a tendency to focus on the... Read More
Rapid Application Development (RAD) is a software development methodology. In... Read More
SAP Inc., a global leader in client/server enterprise application software... Read More
.Net Framework is a platform or development environment to seamlessly... Read More
Microsoft-Outlook is a pretty amazing program. So much more than... Read More
XML parser is a software module to read documents and... Read More
The intentions of this short tutorial are not to teach... Read More
Spyware and Adware infest over 90 percent of computers in... Read More
Buying accounting software is a major investment. It's an important... Read More
The research in the field of Natural Language Processing usually... Read More
In the real world a "fire wall" is a fireproof... Read More
I suggest that you do not spend a lot of... Read More
If you are in the market for new staffing software,... Read More
Microsoft Great Plains is one of the Microsoft Business Solutions... Read More
Looking at all the ads which promise to get rid... Read More
In order to meet regulatory and corporate compliance requirements reporting... Read More
While several preventive maintenance software manufacturers offer free trials for... Read More
It is a well known fact that Java as a... Read More
Looks like Microsoft Great Plains becomes more... Read More
Microsoft Great Plains fits to majority of industries, in the... Read More
Although we don't know whether Microsoft ever envisioned such a... Read More
Microsoft Business Solutions Great Plains might be considered as ERP... Read More
Using professional icons in your application or website can bring... Read More
Imagine something that follows you home and sets itself up... Read More
If you look back to the history, you will see... Read More
Logistics automation is often considered as barcoding extension to Sales... Read More
Lotus Notes Domino is very efficient in electronic document workflow... Read More
Microsoft Business Solutions Great Plains is mid and even corporate... Read More
Our company, Novaprof Inc., developed unique software - DB Integration.... Read More
Microsoft Great Plains is main Microsoft Business Solutions product, targeted... Read More
Once upon a time not so long ago, there was... Read More
I suggest that you do not spend a lot of... Read More
This is the tutorial where we really get into programming.... Read More
If you are in a business that passes documents around... Read More
Customer Relationship Management or CRM is a combination of enterprise... Read More
Document Manager and Version HistoryIn previous articles I have discussed... Read More
Writing software manuals is boring, isn't it? We often think:... Read More
Great Plains Integration Manager scripting and translation - overview for... Read More
Shareware has been fighting the stigma of being misunderstood for... Read More
Although we don't know whether Microsoft ever envisioned such a... Read More
Innovative Maintenance Systems (IMS) is one company that offers solutions... Read More
In our case ? we serve Microsoft Business Solutions ERP... Read More
It could just be me, but my experiences with document... Read More
Microsoft Great Plains is one of the Microsoft Business Solutions... Read More
Have you ever noticed that when you look at your... Read More
Microsoft Great Plains, designed back in 1990th as database transferable... Read More
When it comes to running an office, the SOHO entrepreneur... Read More
You've finally created databases that you can actually use to... Read More
Microsoft Business Solutions Great Plains is marketed for mid-size companies... Read More
Remember back in the days where screensavers were the coolest... Read More
Usually, the easiest way to tell you have spyware is... Read More
Whether you have used Microsoft Word for years, have just... Read More
And kill the best layout software in the process of... Read More
Microsoft Great Plains, former Great Plains Software Dynamics / eEnterprise... Read More
Microsoft Great Plains is main Microsoft Business Solutions accounting package... Read More
Trying to figure out a stream in banning one email... Read More
Are you ready? SQL Server 2005, the next-generation data management... Read More
It is a well known fact that Java as a... Read More
Microsoft PowerPoint has dramatically changed the way in which academic... Read More
I have always regretted how Microsoft price gouges and rips... Read More
Microsoft Business Solutions Great Plains, former Great Plains Software Dynamics... Read More
Microsoft CRM is CRM answer from Microsoft Business Solutions. If... Read More
TikiWiki is open source software - it is written in... Read More
Microsoft Business Solutions Small Business Manager is Great Plains Dexterity... Read More
Software |