Microsoft CRM in Latin America: Implementation, Customization, Support ? Overview for Consultant

Microsoft Business Solutions CRM is present several years on the US software market plus it makes advances in Europe. We expect substantial number growth of Microsoft CRM implementations across South and Central America and the need for Microsoft CRM implementation, support, tuning, reporting, training services, especially in such countries as Mexico, Columbia, Venezuela, Argentina, Peru, Uruguay, Chili, Costa Rica. In this small article we try to project US market lessons on Latin American business climate.

? Sales. Microsoft CRM in opposite to former CRM leaders, such as Siebel, Onyx, Saleslogix doesn't need hard pushing sales efforts. It also should probably not be sold to the company top management, but rather to IT department enthusiasts, who are in charge for specific legacy business system support and data fixing. Microsoft CRM is very simple from business logic and intuitively understood by IT group. It is rather very simplified version of full-featured CRM, such as again Siebel.

? Installation. Microsoft CRM should be either hosted or installed by in-house IT group. And this is due to the fact, that MS CRM utilizes all the resent Microsoft technologies: MS Exchange Server 2003/2000, Active Directory, MS SQL Server, Crystal Reports Enterprise, MS Outlook client, Microsoft IIS, .Net components, etc. This makes installation sensitive to existing setup of the above components

? Implementation. The crucial in the implementation is Workflow design, which should be probably done by consultant with IT in-house specialist. This process doesn't require a lot of business consulting knowledge and in our experience company middle management actually makes suggestions in the time of initial presentation. In the case of MS CRM Sales module ? the workflow should organize leads processing up to the point of closing the deal and following invoicing. When workflow is realized sales team works as excellent orchestra.

? Customization. Usually MS CRM ties together existing legacy business systems and replaces large portion of them. Typical case ? if you are freight forwarding client and have cargo tracking system ? you should more likely have lookup from the MS CRM account screen to the customer current shipments statuses. This is usually made as small web application, created in Visual Studio.Net with MS CRM SDK and SQL queries to legacy database.

? Support. Because MS CRM is web application ? it can be used by remote users and automate operations across the whole South America and even Worldwide. The same should be said about MS CRM support ? your Microsoft Business Solutions CRM Partner can support your installation remotely from say office in San Pablo as if it is located across the street.

Good luck implementing, customizing and reports designing and if you have issues or concerns ? we are here to help! If you want us to do the job - give us a call in San Pablo: 55-11-3826-3449, 55-113825-2586!

Andrew is MS CRM Specialist in Microsoft Business Solutions Partner Alba Spectrum Technologies ( ) ? Navision, Great Plains, Microsoft CRM customization company, serving client in Mexico-city, Buenos Aires, Montevideo, Bogota, Caracas, Panama, San Jose, Lima, Quito, Madrid, Barcelona and having locations in multiple states and internationally

In The News:

pen paper and inkwell

cat break through

Instant Messenger Clients

If you have been using the Internet for any amount... Read More

Microsoft Navision Integration with Microsoft RMS - Overview for IT Specialist

Microsoft Business Solutions Navision serves both European and American megamarkets.... Read More

How To Identify, Cure and Prevent Spyware/Adware Infections

Just when you thought you were Web savvy, one more... Read More

Increase Office Efficiency With One Simple Tool

When you need a phone number, you do a quick... Read More

Mozilla Vs. Firefox

For those who are unclear on the differences between the... Read More

Microsoft Great Plains version 8.5: Upgrade, Customization, VBA, Crystal Reports - Highlights

Microsoft Great Plains is one of the Microsoft Business Solutions... Read More

Backing Up And Restoring Your MySQL Database

If you've been using MySQL database to store your important... Read More

Accounts Payable: A Powerful Document Management and Workflow Solution

Accounts payable is just one area of office management where... Read More

Do You Know These Facts About Spyware ?

Imagine something that follows you home and sets itself up... Read More

How to Make Attractive and Effective PowerPoint Presentations

Microsoft PowerPoint has dramatically changed the way in which academic... Read More

Software: What Suits Me?

Almost all new and major brand of PCs come with... Read More

Introducing GRML

Creating a new markup language.Introduction.General Reuse Markup Langauge, or GRML,... Read More

What is Spyware? Are You Being Watched?

Find out why Spyware Removal from computers is important and... Read More

Professional XP Style Icons in Software and Website Development

Using professional icons in your application or website can bring... Read More

Oracle Development: JDeveloper 10G ? Java, J2EE, EJB, MVC, XML - Overview For Programmer

In 2004 Oracle, Inc. made its new step toward J2EE... Read More

.Net Charts and Graphs Interact with Businesses and Customers

Bar charts, bar graphs, and any other chart or graph... Read More

Microsoft CRM: Data Conversion ? Import from Act!

Best Software Act! is very popular CRM for small and... Read More

Microsoft Great Plains eCommerce: overview for developer

Microsoft Business Solutions Great Plains was designed back in the... Read More

Spyware Statistics -- Whats New in May 2005?

Although statistics often is blamed for various deadly sins --... Read More

Guide to Software Marketing

Intro This concise article will tell you in plain English... Read More

Navision Sales Module & Reporting: Jet Reports, C/ODBC, XBRL, Business Analytics ? highlights

Microsoft bought Navision, Denmark based software development company, along with... Read More

Importance of Coding Standards

Programming Help for BeginnersWe write programs to instruct computers. When... Read More

Ukraine IT Myths Dispersed

While Ukraine is becoming a new popular IT outsourcing destination,... Read More

ERP System of the Future: Database, Business Logic and Interface

We will base our prognosis on our Microsoft Business Solutions... Read More

PHP On-The-Fly!

IntroductionPHP can be used for a lot of different things,... Read More

The XP Firewall Isnt Enough

You might think you don't need a firewall... Read More

Razzle Dazzle Them

Once upon a time not so long ago, there was... Read More

Easy Guide to RAID Recovery

What is RAID RECOVERY?RAID stands for Redundant Array of Inexpensive... Read More

Adware and Spyware Blockers

The most important things you can do for your computer... Read More

Online PowerPoint Presentation ? Convert PowerPoint to Flash

Although we don't know whether Microsoft ever envisioned such a... Read More

Explore the Internet in a Whole New Way

For a long time now Microsoft's Internet Explorer has ruled... Read More

10 Things You Could be Using Photoshop For, But Probably Arent

Most people don't use Photoshop to its fullest capabilities. Here... Read More

Microsoft Great Plains POP: Purchase Order Processing ? Overview For Consultants

Great Plains Purchase Order Processing (POP) module makes up one-third... Read More