Microsoft CRM or Siebel

Siebel is traditional CRM market leader, however and mostly due to recession 200-2003, Siebel lost sizable portion of CRM market to new tiger, such as Microsoft CRM. Microsoft CRM s recent (2001) CRM answer from Microsoft and attempt top get market share from traditional vendors: Siebel, Oracle, Onyx. Now it is targeted to the whole spectrum of horizontal and vertical market clientele. It is tightly integrated with other Microsoft Business Solutions products such as Microsoft Great Plains, Solomon, Navision (the last two in progress).

We would like to give you Microsoft CRM selection advise, based on our MS CRM consulting practice, going back to its inception in 1999. This article is written in FAQ style for beginner level

1. What is your industry ? how strange it may look ? close to 40% of our clients or so-called orphan clients ? who needs help with Microsoft CRM customization are freight forwarding, transportation companies, who needs either improvement in Exchange-CRM connector or MS CRM integration with their freight forwarding system, where they would like to see on the fly resent shipment info. And also to mention freight forwarding companies are usually large (more than 50 CRM users)

2. How comfortable you are with Microsoft technology in-house support ? The old-days idea of Apple computer was to make computer absolutely intuitive and working for housewife. Now we know that this is not realized so far. If you compare MS CRM with Siebel ? you will see that MS CRM requires y0u to have Microsoft Certified people in staff. Everyone knows that Microsoft is "so innovative" that each product requires daily service packs and patches

3. Do you have Great Plains, Solomon or Navision ? CRM is usually integrated with ERP system and if you are looking at MS CRM ? you should benefit if you have ERP from Microsoft Business Solutions (Great Plains, Solomon, Navision, Axapta or Small Business Manager - SBM)

4. Operating System Philosophy - Microsoft likes clients who have no UNIX/LINUX/IBM/Apple etc inclination and staked on Microsoft Windows 2003/2000/XP/Longhorn, preferably staying on Intel platform (No AMD Athlon 64)

Have fun in selection and decision. We are here to help you: 1-866-528-0577

About The Author

Andrew Karasev is Chief Technology Officer in Alba Spectrum Technologies ? USA nationwide Microsoft CRM, Microsoft Great Plains customization company, with offices in Chicago, Phoenix, Los Angeles. San Francisco, San Diego, New York, Atlanta, Denver, Miami, Toronto, Montreal, Madrid, Moscow (www.albaspectrum.com), he is Dexterity, SQL, C#.Net, Crystal Reports and Microsoft CRM SDK developer; akarasev@albaspectrum.com

---

Microsoft CRM Implementation & Customization: MS CRM Fax Gateway

With this small article we are continuing Microsoft Business Solutions... Read More

String in Java

Handling character strings in Java is supported through two final... Read More

Microsoft Great Plains Subcontracting ? Overview for Microsoft Business Solutions Partner

Microsoft Business Solutions Great Plains is very popular ERP/MRP applications... Read More

10 Programming Tips

(1) Avoid using the same variable again and again for... Read More

EDI: Electronic Document Interchange for Microsoft Great Plains ? Overview for Software Developer/Pr

Microsoft Great Plains - Microsoft Business Solutions accounting and ERP... Read More

Microsoft Great Plains Integration Manager ? Working With Text File

Microsoft Business Solutions main middle market ERP application - Microsoft... Read More

Blind CC (Bcc): Master Its Use When E-Mailing

If you use Microsoft Outlook (or similar applications) for e-mailing,... Read More

Microsoft Great Plains: Government & Non-Profit Organization ? Workflow Implementation

Usually workflow & messaging is realized in CRM and then... Read More

Destination: Desktop for Google

First we had the original Google search that evolved into... Read More

Removing Incoming Email in MS Exchange, C# Example

The purpose of one of our projects was MS Exchange... Read More

Did You Ever Want to Completely Erase Everything on Your Computer?

Did you ever want to erase everything on your computer?... Read More

Is Your Small Business Ready For A CRM Software Solution?

I have yet to see a business that, sometimes in... Read More

.NET :Solving the Multiple Inheritance Issue Under .NET Platform

.NET platform does not support multiple inheritance. Do not confuse... Read More

Brief Notes About Mainframe Software Pricing

We don't think about mainframe software pricing anymore, we just... Read More

C++ Tutorial 2, Input and Variables

This is the tutorial where we really get into programming.... Read More

Tools for Customizing Great Plains

Microsoft Business Solutions ? Great Plains has captured the US... Read More

Do You Want Your Own Fully Programmable ERP? - Part 1

We are in a transition phase in the Managerial Administration... Read More

How To Identify, Cure and Prevent Spyware/Adware Infections

Just when you thought you were Web savvy, one more... Read More

Easy Guide to RAID Recovery

What is RAID RECOVERY?RAID stands for Redundant Array of Inexpensive... Read More

Healthcare Preventive Maintenance Software

Healthcare facilities such as clinics, hospitals, and biomedical laboratories can... Read More

Microsoft Great Plains version 8.5: Upgrade, Customization, VBA, Crystal Reports - Highlights

Microsoft Great Plains is one of the Microsoft Business Solutions... Read More

Computer Based Language Development and Spell-checking

Language development computer: Computer-based method for aiding language development seems... Read More

Is Software Tester a Most Infamous Person in a Software Project Team?

The fact that a software tester is a most infamous... Read More

Reduce TCO: The Java Database Way

TCO (Total Cost Ownership) is the buzzword in... Read More

Free Microsoft Word Online Training Tutorial Resources

Microsoft Word is one of the most popular office applications... Read More

C++ Tutorial 1, Introduction to C++

Introduction to C++Why Learn C++?C++ may at first seem like... Read More

Spyware - The Internet Devil Of Our Times!

Spyware and Adware infest over 90 percent of computers in... Read More

Change Your Word Docs in Record Time!

Anyone who has ever used Microsoft Word knows that it... Read More

Microsoft CRM Integration & Customization: SharePoint Document Gateway

MS CRM is very close to document workflow automation, including... Read More

Microsoft Blues

With the advent of 'Service Pack 2' for Windows XP... Read More

Microsoft Business Solutions Partner ? How to Launch New IT Consulting Practice

In the new era of internet marketing the problem of... Read More

Lotus Domino: Application Integration ? A Programmer View

There are two approaches for application integration:? Programmer's approach ?... Read More

Microsoft CRM in Latin America: Implementation, Customization, Support ? Overview for Consultant

Microsoft Business Solutions CRM is present several years on the... Read More