Siebel is traditional CRM market leader, however and mostly due to recession 200-2003, Siebel lost sizable portion of CRM market to new tiger, such as Microsoft CRM. Microsoft CRM s recent (2001) CRM answer from Microsoft and attempt top get market share from traditional vendors: Siebel, Oracle, Onyx. Now it is targeted to the whole spectrum of horizontal and vertical market clientele. It is tightly integrated with other Microsoft Business Solutions products such as Microsoft Great Plains, Solomon, Navision (the last two in progress).
We would like to give you Microsoft CRM selection advise, based on our MS CRM consulting practice, going back to its inception in 1999. This article is written in FAQ style for beginner level
1. What is your industry ? how strange it may look ? close to 40% of our clients or so-called orphan clients ? who needs help with Microsoft CRM customization are freight forwarding, transportation companies, who needs either improvement in Exchange-CRM connector or MS CRM integration with their freight forwarding system, where they would like to see on the fly resent shipment info. And also to mention freight forwarding companies are usually large (more than 50 CRM users)
2. How comfortable you are with Microsoft technology in-house support ? The old-days idea of Apple computer was to make computer absolutely intuitive and working for housewife. Now we know that this is not realized so far. If you compare MS CRM with Siebel ? you will see that MS CRM requires y0u to have Microsoft Certified people in staff. Everyone knows that Microsoft is "so innovative" that each product requires daily service packs and patches
3. Do you have Great Plains, Solomon or Navision ? CRM is usually integrated with ERP system and if you are looking at MS CRM ? you should benefit if you have ERP from Microsoft Business Solutions (Great Plains, Solomon, Navision, Axapta or Small Business Manager - SBM)
4. Operating System Philosophy - Microsoft likes clients who have no UNIX/LINUX/IBM/Apple etc inclination and staked on Microsoft Windows 2003/2000/XP/Longhorn, preferably staying on Intel platform (No AMD Athlon 64)
Have fun in selection and decision. We are here to help you: 1-866-528-0577
About The Author
Andrew Karasev is Chief Technology Officer in Alba Spectrum Technologies ? USA nationwide Microsoft CRM, Microsoft Great Plains customization company, with offices in Chicago, Phoenix, Los Angeles. San Francisco, San Diego, New York, Atlanta, Denver, Miami, Toronto, Montreal, Madrid, Moscow (www.albaspectrum.com), he is Dexterity, SQL, C#.Net, Crystal Reports and Microsoft CRM SDK developer; akarasev@albaspectrum.com
Did you ever give a thought to the number of... Read More
Does Microsoft Have any Real Competition? Copyright (c) 2003 Gregory... Read More
Microsoft Business Solutions CRM and IBM Lotus Notes Domino, being... Read More
A wiki is an editable text-based website. But you don't... Read More
IBM Lotus Notes with Domino email server is traditional document... Read More
ERP is the acronym of Enterprise Resource Planning. Multi-module ERP... Read More
Microsoft Business Solutions Great Plains, former Great Plains Software eEnterprise,... Read More
Microsoft Great Plains is main Microsoft Business Solutions product, targeted... Read More
DBxtra is a powerful query and reporting tool that hides... Read More
Microsoft Great Plains serves majority of US based horizontal and... Read More
Microsoft Business Solutions Great Plains was historically designed to serve... Read More
Which Type of Shop Can Rely On A Home Built... Read More
Small can be beautiful! Working with Knoppix for the past... Read More
IntroductionDuring the early years of our modern computer era, very... Read More
In the previous ISDN article, we looked at how and... Read More
Microsoft Business Solutions Great Plains is marketed for mid-size companies... Read More
It won't matter how effective your WinRunner Team is if... Read More
The most important things you can do for your computer... Read More
In the early days of the personal computer, we're talking... Read More
Finding the best spyware removers to detect and remove spyware... Read More
Fundraising software lets you connect with donors in a way... Read More
Former Great Plains Software Dynamics/eEnterprise, and currently Microsoft Business Solutions... Read More
Well, even if the combination might look very unusual, we... Read More
Let's first look at your ERP system selection (without Retail... Read More
Microsoft CRM is CRM answer from Microsoft and attempt to... Read More
Microsoft Business Solutions CRM data conversion deserves FAQ type of... Read More
Ad-Aware and Spybot are probably the two most well known... Read More
An integral part of any quality CRM system is lead... Read More
I have always had a tendency to focus on the... Read More
Whether you are an experienced web programmer or a complete... Read More
Music downloads are off the charts! We're listening to digital... Read More
Should one use Windows Update?This topic has good and valid... Read More
When reading an article where some term is used often,... Read More
Microsoft Business Solutions Great Plains serves to the wide spectrum... Read More
Ad-Aware and Spybot are probably the two most well known... Read More
You would like to protect your documents, wouldn't you? Reasons... Read More
Just the thought of a duel-boot scares many people away,... Read More
In our case ? we serve Microsoft Business Solutions ERP... Read More
Think of this, first we had the HAM Radio, then... Read More
We've all seen the ads on TV for Netzero 3G.... Read More
Here is some free software tools to help you build... Read More
Do you remember that frustrating feeling when you find an... Read More
Language development computer: Computer-based method for aiding language development seems... Read More
This article illustrates the best practices to improve the performance... Read More
In part III of this ISDN primer, we learned that... Read More
Microsoft Business Solutions Great Plains is written in Great Plains... Read More
Before September 1995, Microsoft Windows was an MS-DOS program. DOS... Read More
There are so many different programs that clutter up your... Read More
In the new era of internet marketing the problem of... Read More
Program Flow is what you think it is. How the... Read More
Which Type of Shop Can Rely On A Home Built... Read More
Looks like Microsoft Great Plains becomes more and more popular,... Read More
Microsoft Business Solutions Great Plains is Dexterity-written application and currently... Read More
Software development is a risky business.Many software developers are barely... Read More
With the advent of 'Service Pack 2' for Windows XP... Read More
2005 ? Back to the Future.What does the future hold?... Read More
The most important benefit of XML is its simplicity. Though... Read More
Microsoft bought Navision, Denmark based software development company, along with... Read More
ERP (Enterprise Resource Planning) Overview covers What is ERP, Brief... Read More
It would be easy to think, like most people apparently... Read More
Microsoft Great Plains could be tuned and setup to fit... Read More
Just stress testing one of the latest Linux distributions. Been... Read More
I've been active in the Cisco Certification track for four... Read More
This article will not attempt to advocate the use of... Read More
The various resume software offered, particularly on the internet, can... Read More
Microsoft Business Solutions products: Great Plains, MS CRM, Navision, Axapta,... Read More
Software |