We visited Lexus USA, home of the Lexus North America Head Quarters to help us better understand the latest innovations in automotive clear coast. As professional auto detailers we must know our customers cars and finishes. We are continually studying the different materials and automotive finishes on vehicles to determine the best after market auto waxes and polishes to use to prolong life and crate the most brilliance in shine and reflection.
When we visit such corporate HQs we always have tons of questions to ask executives and research people about upcoming trends, innovations and things that will affect the market. Usually it is a difficult task, because such companies are not likely to answer all your questions due to secrecy needed to compete at that level. Sometimes you can learn information, by which questions they will not answer, which questions they dodge and which questions they answer only half way. Information gathering is difficult and Japanese Companies are some of the closest guarded companies for secrets in the free world. We are finding information at Starbucks Coffee talking to workers and at parties during dealer introductions to new models, events, which we often invite ourselves too. Professional Party Crasher comes to mind for those who understand college life, but in the real world being in the right place at the right time keeps our team in the winner's circle.
Since the year 2000 billions of dollars have been poured into research and development by the Japanese Auto Makers due to the value of the Yen dropping against the Dollar causing higher profits during pre-911 quarters of 2001. Today of course we see an opposite trend as the dollar has slid against other world currencies. As the Yen went down against the dollar re-invested research money started to show itself in the market as Lexus's new SUVs came out with all-wheel drive and soon the fuel cells will be on the scene to replace many of the hybrid test markets of 2000-2002 and 2003 and 2004. As these companies continue to innovate and we as consumers buy these new features we will find a growing need to learn more information faster to keep up with the changes. It will not be easy.
We, as auto detailing professionals must persevere in our efforts to attain the latest data and learn of the newest materials to be used in future cars so that we can be prepared to deliver excellence in service to all our customers.
As many auto professionals know in the auto body, car washing, auto after market accessory and detailing industries, that Lexus has one of the best finishes of any production automobile. Nine years ago when Lexus began to produce their luxury sedans with a "Pearl White" laser painted and oven baked paint job we rushed to the scene to find a wax that would preserve and enhance this finish. We had tried everything from self proclaimed Teflon waxes which purported a 3 year guarantee from DuPont to Silicon waxes which the aviation industry had actually banned as per FARs (federal Aviation Regulations) on certain paint such as Poly Urethane and Imron (Originally used on F-14's by the US Navy for Salt Water Resistance). Imron, Poly Urethane and other specialized paints needed to breath and sealing the paint caused corrosion by trapping in moisture. Some things you learn the hard way. We also learned that the makers of Teflon Waxes falsely claimed a guarantee by DuPont. Dupont did guarantee its coatings on pots and pans for three years but only when applied at oven temperatures of over 275 Degrees F. Of course that was impossible since that would have melted all of the rubber seals, tires, windshield wipers and probably have burned down the car itself. Not exactly good customer service and it would probably get you into trouble at the BBB-Better Business Bureau.
Many great waxes and products have been found to work on Enamel, Urethane, Lacquer, Fiber Glass and all clear coats, and when you find one you'll know you have a winner by the reflective depth of the shine. Our company the Detail Guys (www.detailguys.com ) had found many such products over the years and one in fact that we really are fond of. Question was could this product enhance the already nearly perfect paint jobs of Lexus Luxury cars, if so, it would be unstoppable. And it did, it also removed surface scratches, road tar, rust from chrome, swirl marks (from competition detailing mistakes) and oxidation; something that none of us expected or were even trying for. The product was later featured in Popular Hot Rodding, Drive, Truckin', Muscle Cars, Porsche Owners and Auto Enthusiast Magazines.
This case study is just one example of why all professional auto detailers must continually check out new innovations in auto paint, materials, composites and manufacturing processes to stay leading edge with State of the Art products. It is not every day when you can be on either leading edge of such innovations in the market place. Most professional auto detailers do agree that sometimes you have to look past the hype of the products and see for yourself. Lexus of North America has limited tours and so do other major manufacturers, we have found in our travels that their PR departments will find out the answers to all your questions when you contact them. Every once in a while they will not divulge information, but it does not hurt to ask. Also remember a little experimentation goes along way to unlocking the secrets of today's modern detailing professional. Think on it.
"Lance Winslow" - If you have innovative thoughts and unique perspectives, come think with Lance; www.WorldThinkTank.net/wttbbs
![]() |
|
![]() |
|
![]() |
|
![]() |
As an entrepreneur you can learn a lot by following... Read More
How do you sponsor an event and get personal introductions... Read More
There have been many great points raised on both sides... Read More
When a regulator finds a target to go after to... Read More
Sometimes when you run a business you feel as lonely... Read More
For the employees, payday is the brightest day; they finally... Read More
I agree that knowledge should be free, but the next... Read More
Until the day I learned to play chess I loved... Read More
Think of your business as a living, breathing, organism. It... Read More
Most doctors never distinguish the difference between customers and patients.... Read More
The choice to incorporate a small business in Florida has... Read More
How careful are you with the data you collect from... Read More
Running a small business requires many skills. However, to do... Read More
The reason we Franchisors call it an exclusive territory is... Read More
How to do itPeople skim through newspapers and magazines and... Read More
What image do you and your people portray to your... Read More
Experts urge small business owners to "brand" their business ?... Read More
How far can you go based on your relationship with... Read More
Essentially there are 5 tremendously powerful methods to make money... Read More
If you are a small business and qualify to participate... Read More
Today is a Red Letter Day! It's special because today... Read More
"If at first you don't succeed, then skydiving definitely isn't... Read More
Is it right for you?If you decide to advertise your... Read More
After over 30 years of participating in hundreds of businesses,... Read More
To maximum potential profits and dollars in a mobile washing... Read More
Small business owners often enter their field with great expectations.... Read More
In a quest for customers and to keep those customers,... Read More
Anyone in business today realizes both the natural dependency on... Read More
Just when the entire state was kissing Wichita goodbye, economically... Read More
As an Investment Representative you've worked hard to build trust... Read More
How is your pipeline structured?I assume most of you have... Read More
Marketing is one of the four corner-posts of a solid... Read More
Franchising is the fastest way to build small businesses, provide... Read More
Most businesses accept checks as form of payment for goods... Read More
If you are in the pressure washing business and are... Read More
1. Everyone Makes A Difference ? Despite not letting him... Read More
If you intend to franchise your company you will need... Read More
Many companies wish to expand and a few wish to... Read More
When deciding to host a fundraiser for your company or... Read More
The employer / employee relations environment has been constantly evolving... Read More
What image do you and your people portray to your... Read More
Grow your Professional Organizer business by branching out into related... Read More
If you ask most small business owners what priority CRM... Read More
Do you spend every waking minute in your business? Do... Read More
As an entrepreneur you can learn a lot by following... Read More
A suggestion box is a really good idea for your... Read More
Franchising has made the world look really small. The well... Read More
Many self employed professionals find themselves overwhelmed, frustrated, and confused... Read More
"The way to develop self-confidence is to do the thing... Read More
If you are a small business and qualify to participate... Read More
Many people ask how many graphs or charts they should... Read More
If you are looking for a franchise opportunity, the choice... Read More
"What do you do?" It just might be one of... Read More
Don't let your customer satisfaction research initiative collect dust on... Read More
Approximately 200,000 new businesses are started each year. More people... Read More
A tongue-in-cheek look at the skills required to operate a... Read More
Support is critical for your small business survival. You may... Read More
The reason we Franchisors call it an exclusive territory is... Read More
Send handwritten notes. That applies whether you're a guy or... Read More
How do you sponsor an event and get personal introductions... Read More
Concrete cleaning can be a lucrative business to start. Here... Read More
Don't you find that there are so many decisions you... Read More
Just a few years ago, when one thought of a... Read More
Passion. Passion alone can make your business successful. As an... Read More
A Small Business Opportunities Magazine is one of the new... Read More
A reader of one of my online sessions asked should... Read More
Small Business |