Outcomes - Thats What You Need to Focus On

Successful business owners and managers need to be very clear about what outcomes they want. Whether you call them goals, objectives or targets, these are the factors that you're ultimately judged on. Outcomes determine whether your business is a success or a failure.

If you're an employed manager, you'll find them in your job description or contract and I'm sure your boss will concentrate on them at your next performance review. Outcomes are what you're paid to achieve.

Many business owners and managers allow themselves to be distracted and diverted from their outcomes. They get involved in all sorts of situations that take their "eye off the ball."

I regularly run a workshop for managers called - "Managing Your Priorities." At the start of the workshop I ask the managers to draw a map on a large sheet of flip chart paper of all the things they do in their job. They almost inevitably fill that page with all sorts of tasks and activities. More often than not they surprise themselves with what's on the page.

I then ask them to identify and mark with a large cross, their real priorities, and the outcomes that they're ultimately judged on. Out of all the tasks and activities on the page they usually cross only five or six priorities and sometimes less. (You might want to try this exercise yourself sometime).

What we do find however is that the priorities that they cross are not allocated the time they deserve on a day to day basis. The managers will often blame their senior manager for many of the tasks which divert them from their priorities, which is perfectly fair. However there are many tasks that a manager takes on because:

1. They don't like to say "no" or -

2. They don't trust anyone else to do it or -

3. They just 'like' to do it themselves.

I then spend time in the workshop showing managers how to communicate with their senior manager and their other colleagues in order to minimise the number of tasks that don't contribute to their outcomes.

Many managers fall into the trap of believing that their manager will understand why they haven't hit their target or quota. They seem to think that because the senior manager has handed out all sorts of other tasks, then they'll accept your failure to achieve your target.

Well let me tell you now - they won't!

Some business owners believe that their bank manager or investors will understand all the reasons why they haven't achieved their business outcomes. However, as I'm sure you know, bank managers and investors only want to hear that you've achieved what you said you'd do.

The successful business owner or manager keeps very focussed on outcomes and doesn't allow anyone or anything to divert them without good reason.

It's also important to focus on outcomes as far as your team are concerned. Sometimes the people in your team will be only too happy to do other little jobs and tasks that you ask them to do.

I've had salespeople say - "Oh, I'll deliver that to the customer, it's on my way." Customer service people will say - "I'll go and talk to distribution or finance department about that." You have to keep asking yourself the question, "Is what they're doing helping me to achieve my outcomes?" If the answer is "no" then don't let them do it.

Make it clear to your team what the outcomes are and don't concern yourself too much about how they get there. Now that doesn't mean that you encourage a salesman to get a sale at any cost, or a chef to use inferior ingredients. And you obviously don't want a maintenance engineer cutting corners that could jeopardise safety.

However it does mean using the thinking part of your brain and not listening to your inbuilt programs. Your people may not do a job the way you would do it but that doesn't necessarily mean it's wrong.

I've often listened to a salesperson speaking to a customer and found myself thinking - "That's not the way I'd do it." The temptation then, is to jump into the conversation or speak to the salesperson afterwards. However I've learned to keep my mouth shut, because many times the salesperson closed the business, the customer was happy and it probably was better than I would do it.

I checked into a hotel recently and as I signed the paperwork the bubbly receptionist complimented me on my cologne. She asked what kind it was so that she might buy some for her boyfriend.

Now I know this hotel chain and this isn't part of the welcoming speech. I also know that some managers would discourage this level of familiarity between staff and customers. But I'll tell you something - as a customer, I loved it, she certainly brightened my day. Her response was far better than some of the stuffy robotic greetings you get from most receptionists at the major hotel chains. This receptionist had made me a happy customer and if I owned this hotel that's an outcome I would want.

The successful manager defines the outcomes to the team members and then lets each person find their way of getting there. That doesn't mean you walk away or have no idea what's going on. You need to be constantly out there with the team, watching and listening and supporting what they're doing.

I believe that two characteristics of successful business owners and managers are -

1. They get the job done and

2. They do it in the easiest and least stressful way.

I'm just pointing this out, because to try and control your team's activities and get them to do things the way you want them done, is extremely stressful. It can also mean that you de-motivate the team and then it'll be much harder to achieve your outcomes.

Discover how you can generate more business by motivating your team! Alan Fairweather is the author of "How to get More Sales by Motivating Your Team" This book is packed with practical things you can do to get the best out of your people . Click here now http://www.howtogetmoresales.com

---

Do You Have What it Takes to be a Successful Entrepreneur?

Print off this page, take the quiz and find out... Read More

10 Tips for Would-be Entrepreneurs

Every evening as the sun sets beyond the mangroves that... Read More

Customers - Why Should They Buy From You?

There are a whole range of reasons why customers buy... Read More

Bonsai Marketing

Site location analysis of regional service areas and planning for... Read More

Key to Starting Your Own Clothing Company

Starting your own private label clothing company is not as... Read More

Starting a Company on a Shoe-String Budget

A lot of people never start businesses because they believe... Read More

The 9 Key Distinctions of Successful Solo-Entrepreneurs!

SUCCESSFUL Solo-Entrepreneurs approach life and business from a perspective that... Read More

Hearing That Entrepreneurial Voice?

Women business owners are our only clients, so naturally we... Read More

Judging Entrepreneurial Ideas

Most entrepreneurs constantly come up with new ideas. Whether they... Read More

Oil Change Guys History; Part II

Franchise companies are not born they are made and when... Read More

Franchises - Success and You

Many people believe owning a franchise will make them rich,... Read More

Meet Success: Business Profile of Sylvia Acevedo, Communicard Owner

Sylvia Acevedo needed a break from her technology job so... Read More

Entrepreneurs Ask: As a Novice Entrepreneur, How Can I Feel Less Overwhelmed?

Great question! Overwhelm is very common even among the most... Read More

7 Lean Marketing Laws For The Inspired Entrepreneur

The following laws will provide guidance on how to act,think... Read More

Why eBay Is A Smart Choice For Entrepreneurs

Attention entrepreneurs: If you think the search for the ultimate... Read More

The Boss is DEAD!

Some of us are born into families with "it", some... Read More

Competitive Edge

In his book, The Road Ahead, Bill Gates of Microsoft... Read More

Double Down on Marketing

If you want to compete in the world of high... Read More

Work vs Play: Which is the Better Way to Make Big Money?

If you want to make big money, you have to... Read More

Entrepreneurial Business Plan The Down And Dirty Way

Does the idea of running your own business sound exciting?... Read More

Rx for Falling Corporate Profits

Once again the squeeze is on as renewed inflation worries... Read More

A Dorm Room With A View

As a senior in high school, he paid cash for... Read More

The Cockroach Test

Let me ask you a question? Imagine I would offer... Read More

Entrepreneurial Emotions or It Seemed Like a Great Idea at the Time

It's your first business or the next Great Idea in... Read More

Be An Entrepreneurial Artist: Paint A Picture, then Commit It to Canvas

James had an original concept and he needed an investor.... Read More

Entrepreneurship: Insight and Closer Look At The Entrepreneur

Life as an entrepreneur is the American Dream. To be... Read More

Cross Polination of Innovations in the Cleaning Industry

According to the latest edition of Pool and Spa news;... Read More

Needs Versus Wants For Entrepreneurs

How often do the words "I need" come out of... Read More

Top Ten Ways to Increase Your Profitability

1) Go back to basics. Take a couple of steps... Read More

Near-death Experience is the Mother of Invention for Two Dallas Electricians

To morning commuters, the hulking truck encircled with barricades and... Read More

Motivation and Commitment

Why do people start small businesses? The most frequently cited... Read More

Oil Change Guys History; Part IV

One trait of franchisors and something you will find in... Read More

The Magic of Thinking Small

Hey!Many of you might disagree and I'm prepared for that.Many... Read More