I recently met with a very successful magazine publisher who was telling me how a chain of retailers for his magazines wanted everything their own way, even at the expense of losing revenue for their stores and missing out on the opportunity to provide real customer service to the customer.
He was mainly concerned that some of the members of this chain, which, was made up of basically "mum & dad" store owners honestly thought that as it was their business, no one else should ask them to do anything over and above what they wanted to do.
As we discussed this further, what "upset" him was what he believed was their mistaken belief that they did not work for a boss and they were in fact the boss and that was it, no debate, no argument, "we do as we please".
He explained, "we all work for a boss, be it the bank, the shareholders, the government, our employees, customers, suppliers, family, if fact, anyone who relies on us for support, service or advice".
He went on to say that if we consider ourselves not answerable to anyone else when we own a business, we are quickly headed for doom or at least a business life of mediocrity.
So who is the boss in your business?
Garry is a successful consultant, speaker, mentor & coach in the area of self-development.
Based in Sydney Australia he runs his own business "Minds Alike" and works with small business owners and individuals assisting them to set & achieve their goals.
You can view his blog site at http://www.mindsalike.blogspot.com
I'll be the first to admit that I went a... Read More
Shopping for a franchise is easy if you know what... Read More
Great question!Freeing your time is an indisputably key element in... Read More
Disclosure laws in franchising are suppose to help the consumer.... Read More
Every home business has the same problem of how to... Read More
Opportunities for home show businesses have never been more abundant.... Read More
How to do itPeople skim through newspapers and magazines and... Read More
Approximately 200,000 new businesses are started each year. More people... Read More
Small business owners often enter their field with great expectations.... Read More
I am simply amazed at the problems some of my... Read More
Where do you find the right people for a business... Read More
Many companies wish to expand and a few wish to... Read More
More sales and more profit. Isn't that what you want... Read More
Nothing can drive a business down faster than customers who... Read More
Time. As a small business owner, it's the commodity you... Read More
What is a Virtual Assistant?? A Virtual Assistant is that... Read More
Business consulting opportunities might be just what your are looking... Read More
People will always stress that having a well researched business... Read More
Rule 15C211Under SEC Rule 15C211, a U.S. securities broker or... Read More
Many of us have noticed how some nearby communities seem... Read More
Over the years I heard the best way to learn... Read More
Hi, Charles...here, Your Cap and t-shirt guy From Texas. How... Read More
Pet Transportation Services are needed as the number of pets... Read More
Ongoing support for a franchise system is omnipotent. A major... Read More
As a practitioner and student of Small Business Marketing, I... Read More
Many businesses offer small business franchise opportunities. There are many... Read More
Most new small businesses won't be in business this time... Read More
Is it right for you?If you decide to advertise your... Read More
The last time I spoke and went into a bit... Read More
What types of companies do you want to align yourself... Read More
This year, some 700,000 American businesses will be sold. Most... Read More
During the 1980 presidential campaign, candidate Ronald Reagan vowed, if... Read More
One of the critical success factors for service-related businesses is... Read More
Every company has business pain, but the pain does not... Read More
Boston itself covers 50 square miles of concrete and traffic,... Read More
Just as you are about to say "good-bye" to your... Read More
As you reflect on this year and prepare for next... Read More
First you have to start with knowing your budget and... Read More
A career coach could be simply defined your job seeking... Read More
That sizzling sound you're hearing may be a symptom of... Read More
Contrary to popular belief, small businesses can survive a crazy... Read More
1. There Are No "gimmes" ? They count two-foot putts... Read More
The Service-Disabled Veteran-Owned Small Businesses (SDVOSB) is a program that... Read More
One of the great challenges for independent professionals and small... Read More
One of the most common horrific mistakes a business can... Read More
Search Engines account for almost 90% of all web traffic!In... Read More
When should you create a foundation in order to solidify... Read More
In my previous article, Step 1, your challenge for the... Read More
Cash is King... That is what everyone tells us and... Read More
Many self employed professionals find themselves overwhelmed, frustrated, and confused... Read More
Your grandfather probably told you to "learn something new everyday".... Read More
Most pressure washing companies never look into some of the... Read More
Franchisor expansion policies are not as simple as one might... Read More
One of the simplest ways to expand your marketing efforts... Read More
And is having a logo really that important?My answer to... Read More
It's the dream of every person who starts a business... Read More
What is a Virtual Assistant?A Virtual Assistant is a person... Read More
If you interviewed business owners of failed businesses, a majority... Read More
Achieving real success should be the goal of any good... Read More
Last week's question from Anthony R. on how to choose... Read More
Grow your Professional Organizer business by branching out into related... Read More
Washing the exterior of a truck. Sounds easy right? Well,... Read More
Is this you?You dreamed of owning your own business, doing... Read More
When starting a business, you have to determine the method... Read More
It appears the mini-blimp indoor theme and concept is making... Read More
All cities have a purchasing office and/or a procurement officer.... Read More
Small Business |