How to identify future solutions and opportunities?
Your power page, if used extensively, will help you to identify areas where the client may need more help or may need to purchase additional products. When you read through your notes, you will be able to pinpoint areas that will be a business pain. Customers are always happy to find solutions to potential problems if they see their value. You must do your homework on various solutions before you make any suggestions. It is too easy to just promote your own company and its products. Make sure you know how the competition fits into the picture and what they can also offer to solve that same problem.
Your power page should also contain competitor information. You need to know what others are doing in the market place and what their perceived value is to your client. You need to be better informed and better prepared than anyone else. You want to make it easy for the client to choose you over others. Tighten your business relationship by following through with promises and providing value. Your power page should contain all the information you need to keep the customer.
Checklists
What items do you like to keep track of during visits to clients:
______________________________________________________________
________________ ______________________________________________
_______________________________________________ _______________
Choose one potential client and fill in the Information Plan for that company. (see item number 92 for the information plan):
Contact information:
______________________________________________________________
____________ __________________________________________________
___________________________________________ ___________________
Sales Volume:
______________________________________________________________
_________________ _____________________________________________
________________________________________________ ______________
Problems the company is encountering:
______________________________________________________________
___________ ___________________________________________________
__________________________________________ ____________________
Who are their customers and what is their opinion of the target company:
______________________________________________________________
________________ ______________________________________________
_______________________________________________ _______________
For your lead contact list all of the personal information you can gather (birthdate, anniversary, hobbies, other interests, clubs belonged to, etc.):
______________________________________________________________
__________________ ____________________________________________
_________________________________________________ _____________
______________________________________________________________
List 2 or 3 pieces of business you have recently lost and the reason why you lost the deal (be honest with yourself!):
______________________________________________________________
_____________ _________________________________________________
____________________________________________ __________________
______________________________________________________________
What things can you do for the "lost" customer in order to keep in touch so that you may be considered when new business or projects are on the horizon:
______________________________________________________________
________________ ______________________________________________
_______________________________________________ _______________
______________________________________________________________
What is your VALUE proposition? What do you bring to the table for your customers? How have you verified your value:
______________________________________________________________
__________________ ____________________________________________
_________________________________________________ _____________
Bette Daoust, Ph.D. has been networking with others since leaving high school years ago. Realizing that no one really cared about what she did in life unless she had someone to tell and excite. She decided to find the best ways to get people's attention, be creative in how she presented herself and products, getting people to know who she was, and being visible all the time. Her friends and colleagues have often dubbed her the "Networking Queen". Blueprint for Networking Success: 150 ways to promote yourself is the first in this series. Blueprint for Branding Yourself: Another 150 ways to promote yourself is planned for release in 2005. For more information visit http://www.BlueprintBooks.com
Do You Really Need a Toll-Free Number for Your Business?... Read More
During the California Recall Election, I was very interested. Without... Read More
Who is responsible for maintaining the business relationship?Nurturing a business... Read More
Many people ask how many graphs or charts they should... Read More
How far can you go based on your relationship with... Read More
As a successful small business owner,you're accustomed to long hours;... Read More
Now that you have invested your time, energy and money... Read More
It's obvious when a small business has accepted the fact... Read More
Would you rather have one good client paying you five... Read More
A Brilliant Marketing Idea... sounds great but what is it?... Read More
Auto Detailing: Maintaining A Commercial Carpet ExtractorYou should drain your... Read More
If you own a mobile truck washing, pressure washing or... Read More
Owning a small business in Wichita, KS might not be... Read More
Some things in business are relatively easy to measure ?... Read More
Q: I will be retiring this year at age 60... Read More
Many mobile car wash operators would like to add de-ionized... Read More
Do you promote yourself as offering prompt, reliable and quality... Read More
"Inch by inch, row by row...that's the way my garden... Read More
Many ventures are faced with the challenging task of raising... Read More
Everyone loves a good story. Whether it's the story of... Read More
The single most important activity you can do in your... Read More
Most small business owners seek advisors who can help them... Read More
If you're an entrepreneur responsible for your own small business... Read More
Setting priorities in your business? Your first job is to... Read More
KEEPING INTEREST HIGH: Supervision is key to the success of... Read More
Business owners rarely go into business to deal with the... Read More
Q. I am a former pastor who left the ministry... Read More
The Federal Trade Commission is upgrading the franchise law and... Read More
The Dynamics of Daylight Savings Time changes the way we... Read More
Opportunities for home show businesses have never been more abundant.... Read More
Q: I really want to start my own business, but... Read More
The home-based business market, sometimes called the SOHO (small-office/home-office) market,... Read More
In today's fast paced marketplace it is easy to neglect... Read More
Over regulation of small business is so intense it is... Read More
Shipping materials can be expensive! Even the styrofoam "peanuts" can... Read More
Let me get right to the point. The single most... Read More
It has been discussed allowing Franchising companies to electronically disclose... Read More
When does your ego get in the way?Let's go back... Read More
People will always stress that having a well researched business... Read More
Company mottos can easily be printed on a business card.Sometimes... Read More
Your business account comes with an ATM, Debit card. Pick... Read More
It appears the mini-blimp indoor theme and concept is making... Read More
The following are six essential skills to business success. You... Read More
The FTC, Federal Trade Commission, is considering modifying the franchise... Read More
Remember the cleaning business is all about time ratio to... Read More
Here is an interesting case study of a company, which... Read More
If you run a pressure washing business it is a... Read More
Many mobile car wash operators would like to add de-ionized... Read More
TACTIC #1 -- Never simply slash your prices, unless you're... Read More
Let's face it, we all tend to get stuck in... Read More
No matter how small your small business is, it is... Read More
A solopreneur I know disappears from my radar screen for... Read More
It's Monday morning and Connie the Consultant sits in her... Read More
Becoming a contractor or sub-contractor for the U.S. government can... Read More
You bet a name is important. Many small business owners... Read More
Every company has business pain, but the pain does not... Read More
In the 2003 Auto Laundry News Survey it was determined... Read More
When small businesses fail, the wreckage is often assigned to... Read More
My colleague, Jane, recently lamented to me an all too... Read More
The last time I spoke and went into a bit... Read More
It's obvious when a small business has accepted the fact... Read More
We visited Lexus USA, home of the Lexus North America... Read More
Remember those drawings from science class of how a lever... Read More
Do you like animals? Would you like to work for... Read More
If you ask most small business owners what priority CRM... Read More
I am simply amazed at the problems some of my... Read More
Small Business |